Senior AI Product Manager

So, what’s the role all about?

NICE is seeking a Senior Product Manager to join our Public Safety and Justice portfolio family. Our solutions include on-premise and cloud platforms that enable NICE to be the default global provider of evidence capture and management from initial incident through to the justice system. 

Our market is currently transitioning from on-premise technologies to Cloud and AI. And, NICE is leading the way in providing clear solution, technology and thought leadership.

A major responsibility is to bring technology disruption to our 911 emergency communications, policing and justice markets through building and introducing new cloud solutions which deliver significant customer value through advanced automation and analytical capabilities. This is an integral part of our overall full Cloud solution vision for Public Safety and Justice which span the whole of the Incident, Policing and Justice lifecycle.

The AI Product Manager will operate at the intersection of product development, AI technology, and business strategy.  Including execution of the AI strategy throughout the entire Public Safety and Justice Solutions portfolio. Gathering and prioritizing game changing AI capabilities, product and customer requirements, defining the product vision, and working closely with engineering, sales, marketing, and support to ensure revenue and customer satisfaction goals are met. 

The successful applicant will be motivated to help save lives and promote fair justice by joining NICE to deliver digital transformation for our customers.

NICE. The truth depends on it.

How will you make an impact?  

• Craft AI-driven solutions that provide key digital transformation for NICE Public Safety & Justice customers.
• Drive innovation and disruption in the NICE Public Safety & Justice market.
• Develop the product strategy and vision in alignment with the overall NICE, division and line of business strategy and market analysis.
• Be responsible to gather, map and prioritize market challenges, features, and product requirements from all stakeholders (e.g., customers, partners, R&D, sales, services, competition, analysts, regulations), balancing short-term commitments, customer needs and long-term roadmap.
• Collaborate with marketing, sales, and customers to promote our AI vision, ensure clear communication and drive business.
• Maintain a collaborative approach across the Public Safety and Justice portfolio.

Have you got what it takes?

• 7+ years of product management/marketing experience or in related Public Safety or Customer Experience industry leading cloud solutions with significant communication with customers, engineering, support, and marketing. 
• A strong foundational knowledge of how AI algorithms work, their strengths, and their limitations.
• Excellent oral and written communication skills.
• Excellent negotiation skills to resolve internal and external competing priorities.
• Communicate effectively at all levels, from executive management to individual contributor.
• Ability to adapt with resiliency and demonstrate a “can do” approach.
• Ability to read and understand technical information well enough to convey in original written communications to multiple audiences, including Engineering. 
• Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate. 
• Acumen to learn fast with the ability to self-educate on relevant technologies.

You will have an advantage if you also have:

• Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience. 
• Demonstrated ability to launch new product offerings into new markets and well as the ability to expand current market penetration.
• Demonstrated ability to be a self-starter, working with a heightened sense of urgency and drive.
• Ability to influence cross-functional teams without formal authority. 
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences. 
• Experience in writing Technical Systems/Solutions Documentation.
• Understanding of the principles of network security, authentication, and authorization.
• Experience of SaaS and cloud-hosted systems.
• Experience of operations cost estimation and management.

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.