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Senior Product Marketing Manager

USA - Atlanta, GA; USA - Hoboken, NJ; USA - Richardson, TX; USA - Sandy, UT

At NICE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.

So, what’s the role all about?

If you are interested in working at an innovative and profitable company at the cutting edge of AI-powered Customer Service Automation, keep reading. If you want to work with an entrepreneurial AI platform team that enjoys working together with precision and speed to win, this your chance to be part of something BIG!

Large enterprise organizations, representing 60% of the customer service market, are looking to simplify their complex tech stacks and move customer service operations to the cloud, while using CX AI to cut costs, improve experiences, and achieve a healthy ROI. According to a recent report from Deloitte, 78% of enterprises are increasing investment in AI for automation, and customer service Gen AI initiatives are exceeding ROI expectations.

This position requires close interaction with product management, product marketing, sales, and others across NICE to accelerate adoption of CXone Mpower, from the perspective of AI platform benefits.

How will you make an impact?

  • Differentiated positioning, messaging, and storytelling for internal and customer-facing CXone Mpower AI platform content
  • High-impact sales enablement content and programs, including training
  • Engaging thought leadership, from concept to execution
  • Targeted use cases, win stories, case studies
  • Collaborative work with customer speakers for in-person events, webinars
  • Distinct Analyst Relations content for RFIs, briefings, etc.

Have you got what it takes?

  • An inherent interest in the transformative business outcomes of AI-powered Customer Service automation.
  • Experience in B2B marketing of enterprise software, preferably in customer service arena and with large enterprise customers.
  • A desire to work with a diverse group of talented people to accelerate growth and continuously entrench our market leadership.
  • Motivation to get and tell the story on differentiating technical elements of CXone Mpower AI platform
  • Expertise, or interest in developing subject matter expertise, in open platform technologies
  • A natural affinity with working with sales to accelerate deals through the funnel
  • The ability to translate technology features into differentiating value propositions and leverage market, competitive, and customer knowledge into business outcome focused storylines and materials
  • Commitment to and interest in managing, tracking, and delivering multiple projects simultaneously on deadline
  • Excellent written and verbal communication skills, and effective presentation capabilities
  • Ability to work cross-functionally with peer group, senior leadership, and independently to achieve business goals
  • Excellent influence and consensus-building skills
  • A bachelor’s degree in business management, Marketing or related field or equivalent work experience required
  • 6+ years of experience in software product marketing

This job description is not intended to be all-inclusive, and employees will also perform other reasonable related business duties as assigned by immediate supervisor and other management as required.

This organization reserves the right to revise or change job duties as the need arises. This job description does not constitute a written or implied contract of employment.​

Requisition ID: 6862
Reporting into: Director, Product Marketing
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  This is an office based position, we are unable to hire a candidate seeking fully remote work for this position.

About NICE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NICE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.

Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.

 

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