Who are we?

Here at Nothing, we're building a world where tech is fun again. Remember a time where every new product made you excited? We're bringing that back. To get there we're gathering the creative and the curious. Those that are passionate enough to question the old and embrace the new. In return, you'll be part of a movement. Contributing to a global ecosystem of products that bring joy to people's lives.

Nothing's debut smartphone, Phone (1), earned Time Magazine’s prestigious Best Inventions for Innovative Smartphone Design award. Through cutting-edge design and user interface innovation, the London-based company is creating an alternative ecosystem of tech products for the young and creative.

In 2023, the company launched Phone (2) to wide acclaim from its community, the media, and design enthusiasts, and in 2024, Nothing launched its CMF Phone 1, and Nothing Phone (2a) Series, with both receiving an overwhelmingly positive reception.

To date, Nothing has sold more than 7 million units worldwide across its product lines, having released five audio products, five smartphones, and two smart wearables under the Nothing and CMF by Nothing brands. The company has amassed a cumulative revenue of $1 billion.

All products are developed in close collaboration with the Nothing Community, which includes over 8,000 private investors and are crafted with sustainability at the forefront.

Nothing is a UK-based privately held company with backing from GV (formerly Google Ventures), EQT Ventures, C Ventures and other private investors including Tony Fadell (Principal at Future Shape & inventor of the iPod), Casey Neistat (YouTube personality and Co-founder of Beme), Kevin Lin (Co-founder of Twitch) and Steve Huffman (Co-founder and CEO of Reddit).

If that sounds like something you'd like to be part of, read on...

This is an exciting opportunity to join Nothing technology working within the growth marketing & ecom division. We are seeking an experienced and highly motivated Senior Manager, eDM & CRM to join our dynamic marketing team. In this role, you will be responsible for overseeing the strategy, execution, and optimization of customer email marketing campaigns and CRM journeys. You will also lead global customer data workstreams, ensuring seamless integration between marketing technology platforms and customer touchpoints.

The successful candidate will be confident and comfortable in both high-level strategic thinking, as well as hands-on implementation; you will be directly responsible in the creation of email campaigns, templates, and customer journeys while also managing larger, strategic projects. Your role will focus on enhancing customer engagement, improving lifecycle marketing, and driving business growth by leveraging our eDM platform for effective communication and data management.

Responsibilities:

Campaign Strategy & Execution
Customer Journeys
Platform Expertise
Data-Driven Insights
Global Workstreams
Project Leadership & Hands-On Execution
Project Management
Hands-On Execution
Customer Data & CRM Systems Management
Customer Data Segmentation
Database & Systems Integration
Compliance & Best Practices

Requirements:

Demonstrable commercial experience in email marketing, CRM management, or lifecycle marketing, with a strong focus on customer journey management and automation.
Deep experience using Salesforce Marketing Cloud or Sales Cloud, and Klaviyo for email marketing and CRM automation. Strong knowledge of both platforms' functionalities (email templates, journey builders, segmentation, reporting, etc.).
Hands-On Technical Skills: Proven ability to build, test, and launch email campaigns and automated journeys. Experience with HTML, CSS, and email testing tools for creating responsive email templates and troubleshooting.
Project Leadership: Experience leading cross-functional teams and managing complex marketing projects. Ability to balance strategic thinking with hands-on execution.
Data-Driven & Analytical: Strong analytical skills, with the ability to interpret data, derive insights, and make data-driven decisions. Proficiency in analytics platforms like Google Analytics, Excel, or other reporting tools.

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CRM & eDM, Senior Manager

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