Who we are
Omnipresent is a global employment platform that enables organisations to compliantly hire, onboard, pay, and manage their employees and contractors worldwide. With our team of global HR, legal, payroll, and benefits experts, we offer premium Employer of Record services in over 150 countries, which includes legal support and streamlined employee onboarding and offboarding. Our services ensure compliance with tax obligations and local labor laws, timely and accurate payroll, and competitive global benefits, including pensions, health insurance, and family leave to ensure a great experience for both the employer and employee.
We enable our clients to be able to employ anyone, anywhere, any way.
The Role:
- As Case Manager, Netherlands, you will lead compliant, efficient, and customer-focused absence management, reducing risks tied to absenteeism and long-term absences.
- Your role involves managing vendor partnerships, offering expert support to Omnipresent's customers and their employees on absence-related matters, and driving and implementing global policies, processes, and training initiatives.
- Initially focused on Dutch sick and parental leave management, you'll have the opportunity to expand your influence across multiple regions.
Your Experience:
- Deep knowledge and experience with Dutch laws and regulations (Gatekeeper Improvement Act, Sickness Benefits Act, WAZO, WVP, WIA, social security, etc.), with a strong ability to apply them effectively.
- Experience in designing and executing absenteeism prevention programs, with knowledge of income insurance and labor laws related to attendance and leave management being a plus.
- Proven success in driving reintegration processes and return-to-work initiatives with innovative solutions.
- Strong experience independently managing complex leave cases with a focus on legal compliance and strategic HR advisory.
- Extensive experience managing complex termination processes with professionalism, compliance, and risk mitigation.
- Strong interpersonal and leadership skills, with a track record of successful collaboration across teams, clients, and employees.
- Excellent verbal and written communication skills in both English and Dutch.
- Ability to excel in a fast-paced, evolving environment.
Key Responsibilities:
- Serve as the lead expert on absence management, focusing on Dutch sick and parental leave management.
- Independently manage complex employee leave cases, ensuring strict compliance and a positive experience for clients and employees.
- Manage documentation and submission requirements for absence cases.
- Lead discussions with clients and partners to resolve leave management challenges and ensure compliance.
- Provide strategic guidance on absenteeism and reintegration (Wet Verbetering Poortwachter) with innovative solutions and recommendations.
- Develop and refine SOPs for leave administration, aligning with best practices and regulations.
- Facilitate offboarding procedures and drive continuous improvements to optimize the offboarding experience for both internal and external stakeholders.
- Create and maintain a detailed set of policies and procedures aligned with legal standards, demonstrating strong attention to detail and regulatory expertise.
- Mentor junior team members, providing expert advice, coaching, and support to aid in their growth and development.
- Proactively gather feedback to guide strategic initiatives enhancing the employee experience.
- Oversee the management of employee data to ensure confidentiality, accuracy, and adherence to regulatory requirements.
- Shared ownership: Being a part of our journey means you'll own a piece of Omnipresent.
- Flexible working: Work from anywhere in the world! We are genuinely as flexible as the work allows.
- Development: Training, coaching, and an environment that promotes career ambition and progression.
- Work environment: We are fully remote, allowing you to work from wherever you live in a flexible manner.
- Wellbeing: Mental health and wellbeing support and services through Plumm
- Home office setup: We will provide you with the equipment you need to work from home: laptop, monitor and we will also cover your internet costs.
- Additional benefits: We offer additional benefits that vary from region to region, such as medical, life insurance, pension/retirement funds and more!
We believe remote working is a great equalizer and we practice what we preach. Inclusivity is fundamental to our mission and we are committed to conscious inclusion. We believe in the potential of everyone; regardless of race, religion or belief, ethnic origin, different physical ability, family structure, socio-economics, age, nationality or citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity.
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