Who we are

 

We are on a mission to make mental health accessible to everyone. At OpenUp, we support companies creating an open workplace in the field of mental health. Via our OpenUp platform, employees receive direct access to health checks, self-help programs, webinars, mindfulness sessions and a large team of recognized psychologists. 

Our people make OpenUp a great place to work. We love working together and learning from each other. We value an inclusive culture where everyone can be themselves at work. One thing we all have in common: we have a positive mindset.

We are already helping over 350+ (international) companies, e.g. Rituals, HelloFresh, PwC, Picnic and Ajax Amsterdam. We are the Dutch market leader. But that’s not enough to achieve our mission: We thrive to become the number one mental healthcare partner in the whole of Europe. 

That's why we are expanding our international commercial team and are looking for like-minded talent.

 

Your job

 

As our Head of Customer Success, you will lead, shape and scale the Customer Success Team. You will be responsible to build customer success excellence around the organization. This will include defining the strategy and value proposition, designing and continuously improving our customer success ways of working, leading the management of the customer success account, being responsible for some key accounts as well as being an escalation point, and last but not least, you will be managing our global team of customer success managers. 

You are part of a diverse and international commercial team where Customer Success, Marketing, Partnerships, Product, Publishing and Psychologists work closely together to ensure that as many client employees as possible use OpenUp’s services. Together with everyone you will ensure that our clients stay happy and become ambassadors.

 

About you

 

Just like OpenUp, you love people. You like to build relationships and invest in them. 

You are an empathic day-to-day manager for the team, but you love to combine this with working hands-on on some key accounts or escalations. You have experience with building, shaping and scaling a customer success department within a fast-growing environment. Because of this experience, you know how to build an effective team, attract good talent and develop them as well.  Within the team you drive engagement, vision and purpose.

Because of your experience in similar roles as a Head of Customer Success you know how to manage complexity, decision quality and balance the stakeholders. You ensure accountability and drive results. You know how to, but also like to build and scale the Customer success as well as the company. 

As a person you are flexible and ambitious. You feel responsible and want to make everyone, including yourself, better every day. You like to work in fast-space environments. Besides this, you are action-oriented and resourceful as well as analytical and tech savvy. 

Of course, you are enthusiastic about mental health, which is a topic as normal as going to the gym, and you would love to connect to this higher purpose.

Next to that:

  • You have a minimum of 6 years of experience in a similar role (as Head of Customer Success) and as people manager
  • You have experience with leading a team of 10+ in a “Hyper-growth” environment 
  • You are a real people-person, and like to build and invest in relationships 
  • You have a global perspective, a strategic mindset and you drive results 
  • You instills trust, ensure accountability and manage ambiguity 
  • You are at ease in an international environment: you have great communication skills in English.
  • You are preferably living in the Randstad, Berlin or Köln.

 

What you get

 

OpenUp is fast growing and you have the chance to become part of this challenging journey. Your high impact role in this early-stage scale-up offers a lot of great opportunities and chances to grow with us. You are working in a diverse and international environment from our offices in the heart of Amsterdam. We like to have fun together with a lot of team building activities like our weekly ‘borrels’, after work sport classes, the yearly ski-trip and our Paddle tournament. Which makes our work fun, challenging and dynamic. Next to that:

  • Competitive salary and compensation package.
  • Flexibility to work from the office or your home office. We provide you with the hardware you need to work comfortably. 
  • Daily healthy and vegetarian lunch.
  • Free and unlimited access to our mindfulness courses and psychologists.

 

Next steps

 

Excited about this role at OpenUp? We love to learn more about you. Send us your application through our website and we will be in touch with you soon. Do you have any questions? Let us know right away and reach out to Lone.

 

Lone van Lunen – Recruiter

e-mail: lone@openup.com 

At OpenUp, everyone is welcome to apply - regardless of color, age, gender, nationality or any other label. We embrace what makes you unique and we believe that a diverse team is crucial to success. If you are ready to OpenUp, join us!

 

 

Our OpenUp and iPractice ventures help people become and stay mentally and physically healthy. We continuously develop our practice and online platform for mental well-being. Users can start directly with various online programs and connect face to face with a psychologist. All programs are evidence-based, result-oriented and short and sweet. Sustainable results come from daily practice and users are supported by an accessible system and network of psychologists. We offer our services all over Europe, in various languages. We help hundreds of people every day and the number of users is growing fast.

 

Our OpenUp and iPractice ventures help people become and stay mentally and physically healthy. We continuously develop our practice and online platform for mental well-being. Users can start directly with various online programs and connect face to face with a psychologist. All programs are evidence-based, result-oriented and short and sweet. Sustainable results come from daily practice and users are supported by an accessible system and network of psychologists. We offer our services all over Europe, in various languages. We help hundreds of people every day and the number of users is growing fast.

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