Our OpenUp and iPractice ventures help people become and stay mentally and physically healthy. We continuously develop our practice and online platform for mental well-being. Users can start directly with various online programs and connect face to face with a psychologist. All programs are evidence-based, result-oriented and short and sweet. Sustainable results come from daily practice and users are supported by an accessible system and network of psychologists. We offer our services all over Europe, in various languages. We help hundreds of people every day and the number of users is growing fast.
Who we are
Our goal at OpenUp is to make mental well-being accessible to everyone. We support companies, their employees, and employees' families with mental well-being. Our OpenUp platform provides employees and their families access to mental well-being check-ins, online courses, articles, videos, interactive group sessions, mindfulness sessions, and a team of experienced experts. We strive to build high-performing teams that help people develop to their fullest potential. We take pride in raising the bar and achieving the next level.
OpenUp is ranked number 1 on the LinkedIn Top Startups 2023 list and is rapidly growing. We are expanding our international teams and we are searching for like-minded talent. We are already helping over 1500+ (international) companies and 300.000+ employees, e.g. Rituals, Deloitte, Decathlon, Miele, KPMG, Adyen and McDonalds.
About You:
As an energetic Customer Success Consultant focused on Small Business Engagement, your passion for mental well-being and building meaningful customer relationships is crucial. In this role, you'll be pivotal to our mission at OpenUp, concentrating on clients with less than 100 employees to help them derive the greatest value from our services. Your role involves a mix of commercial skill, empathy, a solid understanding of our platform and the ability to organize and facilitate cohort-building activities that drive customer activation and engagement.
What You'll Be Doing:
- Cohort Development: Lead the creation and management of customer cohorts, specifically designed to engage small business clients and drive activation of our services.
- Engagement and Activation Workshops: Organize and conduct workshops and Q&A sessions, offering these businesses opportunities to connect, learn, and ask questions about maximizing their use of our platform.
- Growth and Retention Strategies: Implement strategies focused on the retention and growth of small business accounts, ensuring they find continuous value and support in our services.
- Customer Relationship Building: Establish and nurture relationships with key contacts within small business accounts, ensuring a high level of satisfaction and engagement with OpenUp’s offerings.
- Commercial Expansion: Renew contracts and ultimately grow the book of business.
- Collaborative Initiatives: Work closely with the rest of the Customer Success team and other departments to ensure a unified approach to customer journey and experience optimization.
- Insights and Feedback Loop: Actively collect and analyze customer feedback to inform service improvements and contribute to the overall strategy for engaging small business segments.
Required Skills:
- Strong foundational skills in customer success or relationship management.
- Excellent communication and interpersonal abilities, capable of conducting engaging workshops and interactive sessions.
- Ability to organize and mobilize groups, fostering community and activation among targeted customer cohorts.
- A proactive, collaborative mindset, able to work effectively within multi-disciplinary teams.
- German and English professional proficiency.
Desirable Skills and Experience:
- A keen interest in or experience with mental health advocacy, especially within workplace settings.
- Familiarity with project management principles and organizational skills to coordinate engagement initiatives effectively.
- Spanish or Dutch professional proficiency is a huge plus.
What We Offer:
- A unique opportunity to specialize in small business engagement within the mental well-being sector.
- The chance to work with a diverse, international team and make a real difference in the mental health of workplaces across Europe.
- A competitive salary and benefits package, with pathways for professional growth and development.
- Flexible remote working options, plus full access to OpenUp’s mental well-being resources for your own health.
- Join us at OpenUp, where your efforts will directly contribute to transforming small businesses into thriving, mentally healthy workplaces worldwide.
Next steps
Excited about this role at OpenUp? We love to learn more about you. Send us your application through our website and we will be in touch with you soon.
