The United Kingdom is facing an unprecedented cost of living crisis. Inflation has soared to 9.0% (the highest it has been in 40 years), the cost of energy, food and other necessities have gone through the roof and interest rates have risen for the first time in decades. As a result, we are seeing more and more individuals and families going into debt, due to circumstances out of their control.
Unfortunately, the way companies engage with customers facing debt problems is deeply broken - it is an analogue, robotic, one-size-fits-all approach that does not take the individual's circumstances into consideration and is too often managed by antiquated debt collection agencies, who still use analogue and predatory tactics to engage with consumers.
At Ophelos, we take a radically different approach. We are building software and AI products that help individuals and businesses manage debt in a more humane and efficient way. Our products support individuals and families on their journey to becoming debt-free, and positively impact millions of people's lives.
Ophelos launched in June of 2021 and agreed to be acquired by Intrum in 2023. We count some of the UK’s leading companies as our clients from high-growth fintech startups like Butter and Creditspring to billion-pound companies like Klarna and Octopus.
The Role - Technical Delivery Manager
We are excited to make our first dedicated Delivery hire, who will shape and drive the delivery of our complex tech products across Europe.
Due in part to our recent acquisition by Intrum, Ophelos are on an accelerated journey to roll out our products to 17 European countries - enabling us to support the financial health of millions of people. At the same time we will look to develop new, innovative ways to deliver value to our customers and clients.
As Technical Delivery Manager, you’ll collaborate closely with Ophelos and Intrum stakeholders, managing both commercial and technical work streams to facilitate exceptional product execution into new markets. You will also manage ongoing delivery in existing markets, as well as integrating upcoming innovations with ease into implementation schedules.
This role will be primarily based in our London office for 2-3 days a week and and ad hoc travel to Europe.
In this role, you’ll get to:
- Own the end-to-end delivery of our product into Intrum markets, overseeing planning and day-to-day execution of the rollouts and ongoing maintenance activities
- Collaborate closely with the wider Ophelos PD&S and tech teams to create and drive the delivery plan across various workstreams and track progress
- Manage and develop relationships with Intrum and Ophelos stakeholders, acting as an advocate for innovation and change
- Contribute to developing the product roadmap for the company from a delivery perspective, and successfully align the leadership and team members to follow roadmap schedule
- Automate and enhance current processes and administrative tasks to drive efficiencies throughout our teams (applying Agile methodologies and modern PM techniques)
- Enhance existing reporting and forecasting processes covering timings & scope
We believe that no one is the finished article, however, some experience in the following is important for this role:
- You have at least 4 years experience delivering medium-large scale technical projects (proficient using PM techniques); 2 years of management consulting experience preferred
- You have excellent communication and organisation skills and are a great time manager
- You have exceptional stakeholder management skills, understanding how to facilitate strong solutions
- You thrive in ambiguity and are passionate about solving complex problems to enable our ambitious growth plans
- Experience rolling out products across multiple countries would be beneficial
- You are excited about Ophelos’ mission to support households and businesses to break the vicious debt cycle
About Our Team
Ophelos launched in June of 2021 and is backed by investors such as AlbionVC, Connect Ventures and Fly Ventures. Our team has team pioneered innovative products and built successful businesses across the intersection of enterprise & financial technology, artificial intelligence and academia, including companies like Monzo, Google, Oracle, ASAPP, IBM and more, and academic institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong.
Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace.
Obsess over Customers & Clients – We prioritise our customers and clients, finding solutions that benefit both. Compassion, empathy, and respect underpin every interaction and decision we make.
Feedback is a Gift – We give honest feedback, ensuring we are sensitive in our delivery, and mindful of how different people like to give and receive feedback.
Be Selfless, Act Autonomous – We empower each other to make decisions, both practically and emotionally. We give each other freedom, because we know we can rely on each other.
Move with Courage & Urgency - Prioritise action, especially when the decision is reversible. Experiment and deliver fast, and take pride in the quality of our work.
Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics as required by law and as a matter of our company values.
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