Our Mission

The United Kingdom is facing an unprecedented cost of living crisis. Inflation has soared to 9.0% (the highest it has been in 40 years), the cost of energy, food and other necessities have gone through the roof and interest rates have risen for the first time in decades. As a result, we are seeing more and more individuals and families going into debt, due to circumstances out of their control.

Unfortunately, the way companies engage with customers facing debt problems is deeply broken - it is an analogue, robotic, one-size-fits-all approach that does not take the individual's circumstances into consideration and is too often managed by antiquated debt collection agencies, who still use analogue and predatory tactics to engage with consumers.

At Ophelos, we take a radically different approach. We are building software and AI products that help individuals and businesses manage debt in a more humane and efficient way. Our products support individuals and families on their journey to becoming debt-free, and positively impact millions of people's lives.

Ophelos launched in June of 2021 and agreed to be acquired by Intrum in 2023. We count some of the UK’s leading companies as our clients from high-growth fintech startups like Butter and Creditspring to billion-pound companies like Klarna and Octopus.

The Role - Senior Software Engineer (Engage)

We are seeking a Senior Software Engineer with a keen eye for product to join our Engage squad. The Engage squad look after all things customer engagement related, whether its managing customer communications, guiding them through the Ophelos journey or collaborating with our data team to integrate our Ophelos GPT seamlessly into the product.

Your mission will be to give our customers (UK, Belgium, Netherlands and soon to be Spain) the best experience and allow them maximum flexibility on their journey to improve their financial health.

Our tech stack: Ruby on Rails 7, Hotwire (Turbo, Stimulus), View Components, Sidekiq, PostgreSQL, Redis, Serverless, AWS (Fargate, Aurora, ElastiCache), GitHub

In this role, you’ll get to:

  • Design, implement and deliver software features such as our GPT implementation, our core customer journeys and our outbound communications
  • Own and deliver key projects such as: implementing a flexible integration that allows seamless swapping of multiple third-party service providers dependent on tenancy, enhancing our customer journeys to improve engagement and running meaningful A/B tests to improve our squad metrics
  • Build and maintain APIs capable of integrating with our GPT implementation, allowing us to service customers better, faster and with less cost
  • Mentor other members of the team to ensure technical excellence and continuously raise the bar when it comes to engineering standards
  • Innovate by sharing your ideas with the team and build products that make an incredibly impactful difference to society and people’s lives

About you

More than anything, we are interested in your general experience as a software developer and your problem-solving approach. However, some experience in the following is important for this role:

  • Proficiency with Ruby on Rails is desired, as it is our primary technology
  • Drive to lead projects, improve practices, and support junior team members
  • Appreciation of clean architecture and design patterns and understanding of the benefits of test-driven code
  • Ownership and self-motivation to take on tasks with loose requirements and see them through to successful completion

Nice to haves:

  • Experience with JavaScript and AWS
  • Product focussed experience
  • You enjoy learning new technologies and are passionate about experimenting to figure out how to build things better

Benefits

We have put together our benefits to support all aspects of team life, both inside work and outside of work:

  • Private healthcare through Vitality
  • £500 L&D budget
  • £200 Working from home allowance
  • Cashback on costs of the dentist, opticians and more
  • 25 days holiday
  • Flexible Public Holidays (decide when to take time off)
  • 30 Work from Abroad days
  • Free access to counselling sessions through our EAP
  • Flexible Working arrangement - work from home or from the office (dog friendly!!)
  • Cycle to work scheme
  • Company pension

About Our Team

Ophelos launched in June of 2021 and is backed by investors such as AlbionVC, Connect Ventures and Fly Ventures. Our team has team pioneered innovative products and built successful businesses across the intersection of enterprise & financial technology, artificial intelligence and academia, including companies like Monzo, Google, Oracle, ASAPP, IBM and more, and academic institutions such as Oxford University, the University of Amsterdam and the University of Hong Kong.

Our Values

Supporting customers and businesses to improve their financial health is a long-term mission. Our company values act as our north star, steering our every move as an organisation and are the backbone of our unique company culture. Our values and culture allow us to stay true to our larger purpose, even as we continue to grow at a rapid pace.

Obsess over Customers & Clients – We prioritise our customers and clients, finding solutions that benefit both. Compassion, empathy, and respect underpin every interaction and decision we make. 

Feedback is a Gift – We give honest feedback, ensuring we are sensitive in our delivery, and mindful of how different people like to give and receive feedback. 

Be Selfless, Act Autonomous – We empower each other to make decisions, both practically and emotionally. We give each other freedom, because we know we can rely on each other. 

Move with Courage & Urgency - Prioritise action, especially when the decision is reversible. Experiment and deliver fast, and take pride in the quality of our work. 

 

Ophelos is committed to creating a diverse work environment and is proud to be an equal opportunity workplace, providing equal employment and advancement opportunities to all team members. We are building an environment where every Ophelos team member can thrive, feel a sense of belonging, and do the best work of their careers. We value diversity and recruit, hire, and promote individuals solely based on talent, qualifications, competence, and merit. We evaluate candidates without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or other protected characteristics as required by law and as a matter of our company values.

GDPR Notice

When you apply to a job on this site, the personal data contained in your application will be collected by Ophelos (“Controller”), which is located at 9 Appold St, London EC2A 2AP and can be contacted by emailing contact@ophelos.com. Controller’s data protection officer is Paul Chong, who can be contacted at contact@ophelos.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by the Controller, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards under . You can obtain a copy of the standard contractual clauses by contacting us at contact@ophelos.com.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for employment. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

 

Apply for this Job

* Required
resume chosen  
(File types: pdf, doc, docx, txt, rtf)


Enter the verification code sent to to confirm you are not a robot, then submit your application.

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.