Product Integration Manager

What you will do:

We are looking for a full-time Product Integration Manager based in Belgium or Spain. As a Product Integration Manager, you’ll enjoy challenging projects and thrive in a fast-paced environment where accountability and initiative is paramount. A successful candidate is a self-starter with an analytical mindset that will bring experience in project management fundamentals, is able to reason about data and software functionalities, can weigh up advice of various stakeholders and has a desire to bring innovative technology to the hotel industry.

Where you will have impact:

• Manage our data integration processes with hospitality software systems from discovery to launch, actively liaising between engineering, operational and commercial teams.
• Investigate technical feasibility and data compatibility with partners & hotel customers. Closely collaborate with engineering and commercial teams to align technical requirements with strategic vision.
• Be a trusted advisor for the engineering team, to help them understand the intricacies of every integration target.
• Actively reason about the implication of limitations of the integration target, and suggest improvement to our product to deal with those limitations or to reshape our integration requirements.
• Own the roadmap and timelines for our integrations by combining the input of product, engineering, commercial teams as well as your own knowledge and research on the different players. Be(come) the expert on the hotel connectivity landscape.
• Work in close collaboration with our integration partners and push for timely delivery to meet user needs and established timelines.
• Design, iterate and document the onboarding process for new and existing hotel integrations. Work closely together with our Customer Care team to ensure they have the right tools to support this implementation process.
• Encourage customer adoption by collaborating with Marketing and Sales to achieve company objectives.

About our team:

Our Product Integration Management team manages the complete lifecycle of integration projects within the hospitality industry. We work closely with our product and engineering teams to understand their unique requirements and streamline integration delivery process. Our team is made up of experienced hospitality industry professionals who are passionate about delivering high-quality integrations that drive business results.

Technologies you’ll work with:

• API (REST/SOAP) development and management tools, such as Swagger, Postman
• Cloud-based as well as hosted hospitality systems
• Issue tracking and documentation tool like Monday, JIRA and Confluence
• Integration related outputs in JSON, XML, and other formats

In this role, you will have the opportunity to work with cutting-edge technologies and collaborate with a talented and dedicated team to deliver innovative solutions for our clients in the hospitality industry.

 (feel free to ask us why these are the best fit for us)

What’s in it for you:

• A flexible working environment where you can work from home or, if you live nearby, at one of our seven offices around the world
• Unlimited time off: we believe in providing our employees with the flexibility and autonomy to manage their work-life balance effectively
• A motivation to deliver your best work as we have built a high-bar and very talented team of individuals that are friendly, creative, open-minded, and passionate about what they do
• Workshops and frameworks that help employees realise their full career potential
• A mandate to operationalize and democratise research through tools, training, and processes
• The opportunity to shape the products that more than 85,000 users rely on worldwide
• The chance to grow and evolve the data culture at a fast-growing scale-up
• A compensation that values your work and which we will proactively keep competitive
  • Spain:
    • 160€/month on your Cobee flexible benefits card to be used on either food (restaurants, bars, coffee shops, delivery, etc), Transportation (Monthly bus/metro tickets) or Nursery for children up to 3 years old.
    • 40€/month to learn or improve any language on Preply
    • Alan health insurance: 100% coverage for you, your spouse and your dependants
  • Belgium: 
    • A mobility approach that fits your personal situation, with a mobility budget or company car
    • Extensive health insurance packages for you and your dependents prioritising our employees' holistic well-being and healthcare needs
    • Private pension funding through group insurance
• A referral bonus scheme when you bring new talent to our #bestteamever!

Who you are:

• You are a self-starter, who is able to work with loosely defined requirements and adapt to a rapidly changing environment.
• You have excellent communication skills. On the one hand, you’re able to communicate technical information to non-technical (internal) staff in an easy to understand way. On the other hand, you’re able to build effective relationships and comfortable working directly with external stakeholders such as clients & partners.
• You have a knack for data, and are able to quickly understand the functionalities of a software application.
• You have a proven track record of managing projects with a cross-functional group of stakeholders, where you helped to shape the collaboration between the stakeholders.

We welcome:

• Professional experience in an integrations- or partnerships-related role within the hospitality industry. You worked at a hospitality SaaS company? Even better!
• Familiarity with the hotel distribution landscape or in-depth knowledge of one of the following systems: PMS, CRS, Channel manager, RMS and the data they each manage.
• Previous exposure to API (REST/SOAP) and understanding of a software development life cycle