The Opportunity 

Our mission is to change the way the world works by democratizing AI for every business, and to build a great company – that everyone loves being a part of. These two goals haven’t changed since the days when Peak was little more than an idea forming in the heads of our founders Richard, Atul and Dave. 

It’s an incredibly exciting time at Peak; we’re growing rapidly off the back of our $75m Series C funding round (2021), led by SoftBank, and we have very ambitious plans for the future. 

We’ve launched a brand new software category, Decision Intelligence, which we want to spearhead and become the trusted, global voice of. 

We’re opening up the Peak platform to more organizations, empowering businesses to now build their own Decision Intelligence solutions and applications for the very first time. 

All of this means that we’re expanding our team rapidly, with huge growth plans in place. But we know that culture and success come hand in hand, so creating and protecting an amazing company culture that’s true to our values remains really important to Peak and our mission.

Purpose of the Role

As a Customer Success Manager, you’ll be the face of Peak, owning the onboarding and ongoing relationship with customers whilst ensuring Peak always adds value to their business. You’ll be responsible for truly understanding their businesses so that they achieve their goals with Decision Intelligence.

Your Experience

Customer Success at Peak involves wearing many hats. Our CSMs have a diverse range of job histories; in fact, many of them had never done the role before! 

Your values and skills (below) are our most important hiring criteria. Alongside this, at least 4 years of combined experience in one or more of the following areas of expertise is desirable: 

  • Experience in a customer-facing role that includes regular interaction with Heads of / C-suite stakeholders. (e.g. Account Manager, Customer Success, etc).
  • Experience working in SaaS, Technology, Data or AI-related companies.
  • Experience working with technical teams (e.g. Data scientists & Software Developers) as a Product Owner or Agile Project Manager.
  • Experience working in a role within our Ideal Customer Profile (Retail, CPG or Manufacturing).
  • Experience working in strategy or consulting (e.g. in a “Big 4” role)

Personal Skills

During the selection process, a successful candidate will be able to clearly demonstrate that they have competence:

  • Delivering solutions to complex problems with a focus on driving ROI.
  • Project managing the delivery of technology/SaaS implementations.
  • Working cross-functionally with technical teams.
  • Developing strong customer relationships through excellent communication and interpersonal skills.
  • Understanding, interpreting and presenting complex data or concepts in a way that’s clear and meaningful to non-technical audiences.
  • Identifying opportunities to grow accounts.

Key Responsibilities:

Deliver Transformational Decision Intelligence Projects

  • Project manage customer onboarding using our agile delivery methodology and change management process. 
  • Work cross functionally with Peak’s technical teams (Data Science & Engineering) and industry experts to design and develop Decision Intelligence solutions.
  • Run discovery sessions with the customer to gather requirements and carefully prioritise the most important items that will deliver the intended value. 
  • Carefully manage customer expectations and keep delivery in line with the scope, reviewing any additional requests with the sales team and customer to ensure the impact is understood.
  • Produce weekly reports and chair review meetings to communicate progress and keep customers accountable for their part of the mutual action plan.

Own Customer Communications

  • Collaborate with Data Scientists to present insights to customers in a compelling, and engaging way that enables action to be taken and relates back to the agreed business goals.

Drive Customer Retention, Advocacy & Expansion

  • Proactively monitor customer health against their definition of success and KPI’s, taking appropriate action to keep them on track.
  • Secure customer testimonials and case studies.
  • Understand your customers’ businesses and identify how additional solutions could deliver more value. Work closely with the Sales team to pass on opportunities.

Help Peak Build a Great Company

  • Every quarter, you’ll have the opportunity to work on an exciting change initiative within Peak so we continue to deliver an excellent customer experience as we scale our operations.

Our Values

We’re building the fastest, smartest, and most customer-focused team in the enterprise AI space. You’ll align with our values and help promote the Peak culture:

  • Open. We build positive & productive relationships both internally and externally.
  • Driven. We’re proactive, resilient, and motivated in a fast-paced environment of a growing company.
  • Curious. We’re interested in technology, the AI space, and how it supports organisations to grow. 
  • Smart. We’re highly skilled problem-solvers.
  • Responsible. We effectively balance competing priorities and make decisions that best support both our team and the customer.


  • Competitive compensation package.
  • 25 days annual leave, rising to 30 with service, plus eight flexible bank holidays.
  • Share options for everyone, when we win, we all win. 
  • Family leave benefits, including a world class maternity pay package
  • Hybrid working model and flexible hours with work life balance in mind.
  • Opportunity to work from anywhere in the world for one month of the year, after one year’s service.
  • Opportunity to spend one day volunteering.
  • Headspace and Spill app subscriptions to support your mental health and wellbeing. 
  • Direct access to a GP as well as mental health support including counselling, through WeCare, for your partner and children.  
  • Subsidised gym membership, Peak run club and online yoga, boxing and HIIT classes. 
  • Regular company and team days along with social activities. 
  • Cycle to work initiative and public transport season ticket loans.
  • Travel to Peak’s clubhouses around the world.

Inclusion and Diversity at Peak

We’re here to change the way the world works and build an awesome company. To do this, we need people with diverse and inclusive minds.  

We’ve been striving to build a diverse and inclusive team from the outset. It’s a continuous journey, and there’s more we can do – but we’re proud of what we’ve achieved so far, which is well ahead of the tech industry standard.

We’ve set targets in relation to gender and ethnicity, for now, but we know there’s more to diversity than just these two areas. We’re passionate about creating a welcoming and inclusive environment for those of all ages, religions, sexual orientations, socio-economic status and for those with disabilities. 

About Peak

Peak was founded in Manchester (UK) in 2015 by Richard Potter, Atul Sharma, and David Leitch. We’re on a mission to change the way the world works. Our Decision Intelligence platform provides businesses all over the world with AI-powered solutions that drive game-changing commercial outcomes. 

The Peak platform connects data sets from across an organization to provide predictive insight and drive fast and effective decision making. We’re proud to call some of the world's leading companies such as Nike, PepsiCo, JSW, KFC, Molson Coors, Sika and PrettyLittleThing our customers.

In August 2021, we announced a $75m Series C funding round led by SoftBank’s Vision Fund II. We’ve grown rapidly in the last three years and now have over 300+ Peakers globally. In 2021, we proudly received our Best Companies 3-star accreditation, which recognizes extraordinary levels of employee engagement. The Sunday Times also ranked us as one of the Best 100 Companies to Work For in 2020 and 2021.


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Inclusion & Diversity at Peak

Our mission at Peak is to help businesses do great things with AI - we are the innovators, the disruptors and the game changers. Diverse and inclusive companies will drive the fourth industrial revolution - and we will lead from the front. 

Over the next 5 years, we need more than words to create a stronger company and a fairer society, which is why Peak is committed to not only creating an amazing place to work, but a diverse and inclusive one too.

We want to create awesome teams and leadership, where everyone can bring their authentic selves to work and their ideas to solve the complex problems for the companies and the communities we serve.

For further information on how Peak will use and protect any information you may decide to give to us, please see our Privacy Policy. The  questions below are completely voluntary. 

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Is your gender identity the same as the sex you were assigned at birth? (Select one)

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