The Opportunity 

Our mission is to change the way the world works by democratizing AI for every business, and to build a great company – that everyone loves being a part of. These two goals haven’t changed since the days when Peak was little more than an idea forming in the heads of our founders Richard, Atul and Dave. 

It’s an incredibly exciting time at Peak; we’re growing rapidly off the back of our $75m Series C funding round (2021), led by SoftBank, and we have very ambitious plans for the future. 

We’ve launched a brand new software category, Decision Intelligence, which we want to spearhead and become the trusted, global voice of. 

We’re opening up the Peak platform to more organizations, empowering businesses to now build their own Decision Intelligence solutions and applications for the very first time. 

All of this means that we’re expanding our team rapidly, with huge growth plans in place. But we know that culture and success come hand in hand, so creating and protecting an amazing company culture that’s true to our values remains really important to Peak and our mission.

The Role

Support at Peak is different - it’s more technical and hands-on than most.

  • Defining the Support Team structure and strategy in-line with Peak’s business objectives
  • Helping out the team with technical issues that they may be able to resolve, instead of passing it straight to the developers
    • Replicating Issues
    • Debugging
    • Proactive fixing where possible, but reactive when required
  • Providing monthly reporting on performance against SLAs, including incident resolution, as well as thematic analysis of incidents raised
    • Ideally automated!
  • Defining, implementing and managing Customer Support channels (processes, tools and people) to efficiently deal with incidents raised by customers, ensuring that agreed SLAs are adhered to and the customer is kept informed of resolution progress
  • Taking Responsibility for the personal development of the Implementation team, through coaching and empowering others, while ensuring engagement, motivation and psychological safety remains high across the team
  • Collaborate effectively with other engineer squads to ensure the best outcome for the Engineering team as a whole

Required Skills and Experience

  • A strong communicator to keep the team engaged and aligned. 
  • Experienced in mentoring engineers for their personal growth. 
  • Sound understanding of best engineering practices required to build a world class product. 
  • Experienced in processes and technology to support agility.
  • Great at breaking complex problems into smaller chunks and then bringing it back to solve the problem.
  • A delivery oriented technology leader who focuses on quality and timely outcomes.
  • A fast learner and somebody who believes that technology can make life easy for organisations and people. 

Benefits

  • Opportunity to make a large impact in a fast-growing company with global ambitions and influence Peak’s early success in entering the global market.
  • Share options / Equity in Peak - Peak is our company, Peak is your company.
  • Flexible culture - Hybrid working model (Clubhouse/Home) and flexible hours with work life balance in mind.
  • 33 days annual leave, inclusive of bank holidays, rising with each year of service up to 38 days. 
  • Family leave benefits, including a world class maternity pay policy (more details here).
  • A fantastic working environment with open communication channels, autonomous high performance culture and a truly collaborative style.
  • Opportunity to work from anywhere in the world for 1 month of the year, after one years service.
  • Mental and physical health support through a variety of channels, e.g., Headspace and Spill app subscriptions, online yoga/boxing/HIIT classes, regular team days and social activities.
  • Cycle to work initiative and public transport season ticket loans.
  • Working with cutting edge tech - you will develop skills and experience essential in the modern economy.
  • Learn from like minded & talented team members across multiple disciplines.
  • Opportunity to develop in various areas that you may take an interest in as part of your personal development.

Inclusion and Diversity at Peak

Our mission at Peak is to help businesses do great things with AI - we are the innovators, the disruptors and the game-changers.  

Diverse and inclusive companies will drive the fourth industrial revolution - and we will lead from the front. 

Over the next 5 years, we need more than words to create a stronger company and a fairer society, which is why Peak is committed to not only creating an amazing place to work, but a diverse and inclusive one too.

We want to create awesome teams and leadership, where everyone can bring their authentic selves to work and their ideas to solve the complex problems for the companies and the communities we serve.

About Peak

Peak was founded in Manchester (UK) in 2015 by Richard Potter, Atul Sharma, and David Leitch. We’re on a mission to change the way the world works. Our Decision Intelligence platform provides businesses all over the world with AI-powered solutions that drive game-changing commercial outcomes. 

The Peak platform connects data sets from across an organization to provide predictive insight and drive fast and effective decision making. We’re proud to call some of the world's leading companies such as Nike, PepsiCo, JSW, KFC, Molson Coors, Sika and PrettyLittleThing our customers.

In August 2021, we announced a $75m Series C funding round led by SoftBank’s Vision Fund II. We’ve grown rapidly in the last three years and now have over 300+ Peakers globally. In 2021, we proudly received our Best Companies 3-star accreditation, which recognizes extraordinary levels of employee engagement. The Sunday Times also ranked us as one of the Best 100 Companies to Work For in 2020 and 2021.

 

www.peak.ai

@Peak_HQ

Apply for this Job

* Required

  
  
When autocomplete results are available use up and down arrows to review
+ Add Another Education


Inclusion & Diversity at Peak

Our mission at Peak is to help businesses do great things with AI - we are the innovators, the disruptors and the game changers. Diverse and inclusive companies will drive the fourth industrial revolution - and we will lead from the front. 

Over the next 5 years, we need more than words to create a stronger company and a fairer society, which is why Peak is committed to not only creating an amazing place to work, but a diverse and inclusive one too.

We want to create awesome teams and leadership, where everyone can bring their authentic selves to work and their ideas to solve the complex problems for the companies and the communities we serve.

For further information on how Peak will use and protect any information you may decide to give to us, please see our Privacy Policy. The  questions below are completely voluntary. 

To which gender do you most identify? (Select one)







Is your gender identity the same as the sex you were assigned at birth? (Select one)




Which ethnic group do you identify with? (Select one)
























What is your religion? (Select one)











What is your sexual orientation? (Select one)










Do you have any disabilities, or, additional needs? (Select one)




Do you have an identified/ diagnosed neurodiversity? (Select one)