Customer Success Manager CA (m/f/d)

What we do at PlanRadar

PlanRadar is a digital platform for documentation, task management and communication in construction and real estate projects. Thanks to the platform, teams can  Next> increase quality, reduce costs and get their work done faster. By improving collaboration and access to real-time data, PlanRadar's easy-to-use platform delivers value to all stakeholders across a building's lifecycle, as well as flexible capacity for businesses and processes of all sizes. PlanRadar is currently used in more than 65 countries.

At PlanRadar you can expect an open, dynamic and exciting working atmosphere. We are curious minds who want to challenge the status quo and change our clients' industries for the better. Our employees are our most important asset. Through regular surveys and innovations, we ensure that our services and working methods reflect the corporate culture. Are you ready for a new adventure? Then come to PlanRadar!

Get to know the team!

This is what awaits you

As part of the Customer Success team, you will work closely with customers to help them identify their business needs. You will show them how to best use PlanRadar's features to exceed their desired business results. You act as a trustworthy advisor for customers and are responsible for implementing the software and supporting the customer base. You will also support the identification of further business opportunities where customers have potential for improvement. The long-term goal is to build excellent customer relationships and consequently promote customer retention and loyalty.

YOUR FIELD OF OPERATION

Expansion and maintenance of long-term customer relationships in Central Asia
Independent handling of all sales-related processes (product and solution presentations, advice on the various license models, etc.)
Independent support of existing customers
Analysis, implementation and optimization of the implementation measures
Close collaboration with the operational units (marketing, product management, etc) at PlanRadar
Creation of various user reports with customers and development of a case study in collaboration with marketing

THIS IS WHAT MAKES YOU STAND OUT

Relevant professional experience in key accounts or customer success
Experience in B2B sales, industry experience (IT, construction) and SaaS experience an advantage
Very good computer skills and experience with CRM tools
Solid PC user knowledge, negotiation skills, presentation skills
Sociable, competent, sales-oriented, flexible, willing to travel
Excellent Russian, business fluent English
Independent, precise and result-oriented work
Ability to learn and self-motivate
Basic understanding of software products and business processes

What we offer

Space for personal and professional development
Versatile field of activity and room for personal growth
Helping shape a growth company with international customers and investors
Centrally located and attractive office in Cairo
Home office options
Performance-oriented career system
Attractive and progressive fixed income
Uncapped commission based on a performance-based commission scheme
Support from an experienced buddy during the schooling phase
Motivated and agile team with a shared vision
Additional benefits such as team events, free drinks & snacks…