IT & Systems Administrator

Job Title            IT & Systems Administrator

Department       IT

Reports to        Group Head of IT Infrastructure

Location           London

Who we are 

We’re Policy Expert, a home and motor insurance provider and we’re on a mission to shake up the personal insurance industry. We feel that insurers have under-served customers for too long with confusing policies, expensive renewals, and frustrating claims processes. It is time to put customers first!

Since we formed in 2011, we’ve been using breakthrough thinking and proprietary tech to provide insurance that’s clear, fair, and great value. And people like what we do. So much so that we now have well over one million customers, driven by our double-digit growth. We also take great pride in having been the UK’s No.1-rated home insurance provider for 9 years.

We have big aspirations. Our ‘North Star’ is ‘To be the most successful insurance disruptor people want to stay with for life’. As we grow, we plan on continuing to challenge the norms of an insurance industry whose reputation for customer trust is low, where switching between providers is high and insurance cover is often seen as a costly ‘grudge purchase’.

We aim to build longer and deeper relationships with our customers and to help them see insurance as being a help, not a hindrance.

Recently, we have been awarded an Outstanding 2-star accreditation and now rank within the Top 100 Best Large Companies 2023 to work for - https://www.b.co.uk/accreditation/2-star 

The role and what you’ll be doing:

Based primarily at our London office, you’ll be reporting to the Group Head of IT Infrastructure and working alongside your peers including those from other office locations. You’ll have a full understanding of the support needs of the other office locations to work together with the larger team, but your primary focus will be service of the London office:

• Troubleshooting and resolving all issues relating to hardware, software(3^rd party and OS), network, printer and telephony.
• Performing administration tasks for all IT users including setting up new starters, removing leavers, changing passwords, etc.
• Maintaining all IT assets to ensure details are recorded and updated/moved as required.
• Setting up new assets because of new starters or office moves, ensuring these are configured correctly.
• Pro-actively managing the update and patch cycles for the IT assets, both Mac and PC.
• VIP and visitor support within meeting room AV systems.
• Identifying service improvements/enhancements to ensure that the department continues to be agile and can respond to the ever-changing needs of the business.
• Working in a rota/on-call capacity to ensure IT support coverage over the core business hours.

Skills needed:

You will have worked as an IT professional within a fast paced, ever-changing environment.  You will have the ability to prioritise, understanding the business impact of any IT issue and quickly identify and solve the problem.  Given the data and systems you will be dealing with you will have a high degree of confidentiality and exceptional attention to detail.

You will need to be flexible, helping colleagues with basic IT needs as well as those with a greater understanding of the basics and needing more advanced assistance. Sharing your knowledge to help push the business forward and be the IT site lead in key projects. 

Skills needed:

• Minimum of 3 years’ experience in a hands-on 2^nd line IT support role.
• A good technical background and experience in supporting a variety of technologies and systems.
• Strong Apple macOS and Windows 10/11 skills.
• Microsoft Active Directory (Azure Entra and on-prem), WSUS and Group Policies.
• Office365 administration including OneDrive, SharePoint, and Intune.
• Working knowledge of PowerShell and ideally Apple scripting.
• Working knowledge of 3^rd party patch management systems.
• Strong professional, interpersonal and customer care skills. (Ability to relay complex technical information to non-technical staff)
• Strong organisational and time management skills with the ability to manage your own time efficiently and effectively.
• A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur.
• A high level of personal integrity, you display respect and empathy for others and are consistent, open and honest.
• Ability to travel between sites as required for support (Expenses incurred from business support will be fully reimbursed).

Nice to have:

• Previous experience of management solutions in the Apple ecosystem.
• Previous experience of working within a contact/call centre environment.
• Previous experience of having worked within an agile environment.
• Working knowledge of ITIL and/or ITSM tools.

What we stand for and what we provide

We want everyone to feel valued and rewarded for their work. We therefore offer all employees: 

• Private medical cover with Vitality 
• Dental Insurance 
• Hybrid working 
• Training and education through LinkedIn Learning and Plurasight 
• Travel season ticket loan 
• Social events throughout the year 
• Access to selected London O2 events and use of a Private Lounge. 
• Employee Wellbeing Programme 

We pride ourselves on being an equal-opportunity employer. We treat all applications equally and recruit purely based on an individual’s skills, knowledge, and experience. The quality and growing diversity of our people backs this up. 

Next Steps

• If your CV ticks the right boxes, we’ll be in touch to arrange a pre-screen interview with our Talent Acquisition team.
• Following this stage, if successful, you’ll be invited to a face-to-face interview