IT Specialist

 🙌🏼 What you will be doing

We are looking for an IT Specialist, who will be responsible for supporting our growing function in supporting day-to-day IT. You will become a member of InfoSec & IT Function, reporting to our IT Manager. This is a full-time onsite role in our office in Warsaw.

We’re looking for an ambitious and purpose-driven individual who will need to be ready to immerse themselves into the fast-paced nature of a supercharged start-up. Together, we're not just redefining financial technology; we're crafting an environment where talent flourishes, ideas thrive, and innovation knows no bounds. Join us in this transformative journey where your impact extends beyond recruitment - shaping a workplace that embodies excellence and possibilities at every turn.

🧩 What you will be working on

• IT Support and Maintenance: Assist in the daily IT operations, addressing and resolving hardware and software issues encountered by users.
• IT Systems Management: Play a crucial role in overseeing the organization's internal IT infrastructure, including ticketing systems, identity providers, and the entire Google Workspace catalog. 
• IT Asset Management: Manage and oversee the organization's devices, ensuring that all configurations and security settings comply with established security standards.
• Access Management: Manage user access to ensure that rights and permissions are accurately provisioned and adhere to security policies.
• SaaS Oversight: Oversee the procurement, deployment, and management of SaaS applications. 
• IT Projects: Contribute to IT projects with a focus on automating routine tasks, improving efficiency, and enhancing security across IT operations.
• IT Automation: Design and implement solutions to automate IT processes.
• Employee Lifecycle IT Support: Coordinate the technological aspects of employee onboarding and offboarding processes, preparing systems, access, user equipment and handover protocols.

🛠️ How we work

Within our Information Security & IT team, we work closely with the entire organisation. Our work is divided into daily tasks related to supporting our colleagues by facilitating access management, troubleshooting and solving the issues with software and hardware and making sure that our security controls are working efficiently.

We prioritize our users' experience and we aim to deliver the best possible and the most secure solutions.

🤟🏻What you will bring

• Proven experience in a technical support role.
• Excellent analytical skills, problem-solving abilities, and attention to detail.
• Strong customer service orientation with excellent interpersonal skills.
• Experience in administering Google Workplace.
• Strong communication skills.
• Proficiency in English (at least B2).
• Basic understanding of networking concepts, protocols, and technologies, including TCP/IP, DNS, VPN, and VLAN.
• Familiarity with ITIL framework and ITSM ticketing systems is an advantage.
• Proficiency and hands-on experience in installing, configuring and maintaining macOS.
• Ability to work independently and collaboratively in a fast-paced, deadline-driven environment.

⭐ Qualities we look for

• Passionate about IT topics.
• High levels of personal and professional integrity with a strong work ethic.
• A problem-solving and resilient mindset.
• A strong focus on continuous improvement and iterative delivery.
• Love for ownership and focus on outcomes and achieving goals. 
• A collaborative working style, the ability to inspire trust and integrity.
• Highly organized with strong attention to detail.
• A positive, self-sufficient contributor with excellent communication skills, intellect, and energy.
• Very sound judgment and business instinct with a desire to challenge traditional thinking.
• A strong personality, comfort with ambiguity and experimentation, you’re unafraid to make mistakes and able to learn quickly.
• Experience in the startup realm that gives you an edge and the ability to thrive amidst chaos, turning challenges into opportunities.

⚙️Our toolkit:

• Google Workspace, Slack, Jamf, Ubiquiti, Notion, ClickUp.

🤝 Our interview process

• Discovery interview with IT Manager.
• Technical stage interview with IT Manager and IT Specialist.
• Final stage interview with Head of Information Security.

🪄What’s in it for you?

💸 Competitive salary

• Equity package: share in our success
• Zero-fee crypto purchases via on-ramp! 
• 6000-10000 PLN net on B2B contract

🩺 Health & wellbeing

• 26+ days paid time-off
• Health & Sports benefits for you and your loved ones
• Dedicated time off for yearly health check-ups

🧠 Development & Growth

• Self-development and conference budget
• Language lessons
• Internal workshops and activities supporting growth and mental health

🏢 Great working environment

• Modern and comfy offices in Warsaw, which has everything you'll need to excel and collaborate with your team
• Hybrid working
• The best laptops and kit to work on Internal
• Tech meetups on-site & online

🍿 Socials

• Lunch on us twice a week for you to connect with your fellow Rampers
• Healthy snacks and beverages in the office daily
• Team socials funded by us