Lead Product Manager (Consumer)

⚙️ The role

We’re looking for an exceptional Lead Product Manager (Consumer) to lead a rare, genuine 0-to-1 product journey, but working with millions of existing users.

You’ll define, execute and evangelise Ramp’s Consumer strategy. While we’ve helped millions of users on- and off-ramp with partners, we’ve barely scratched the surface on our mission to become the default option to access crypto-enabled products.

You’ll partner closely across the business to bring our strategy to life, particularly with design, engineering, analytics, user research and compliance. We’re looking for people who love to solve big, new, complex problems and who aren’t afraid to lead in unchartered waters.

In practice, you’ll be responsible for things like:

• Leasing and inspiring a high-performance Consumer product team
• Owning all user-facing experiences, including on- and off-ramp widgets. This involves:
• Identifying and executing high-impact enhancements to improve existing user conversion
• Designing and implementing new user flows from scratch
• Broadening our product offerings into new categories
• Empowering Customer Support with technology to deliver a superior user experience
• Establishing robust frameworks for decision-making and performance management
• Managing the entire product development lifecycle, coordinating with engineering, design, and marketing, including delivery time and ROI

You’ll come into an unusual combination of ambition, urgency, capital, warmth and belief - reporting to Ziad El Baba, Chief Product Officer, a huge champion for this role. So if you’re comfortable dreaming big, motivated by a winner-takes-most challenge and want to have one of the most critical roles in realising our vision, this could be your jam.

🤝 You

You’ll have all or most of:

• 0-1 B2C product development expertise in an international setting: built and launched 0-1 B2C products, especially in regulated local and international markets. This includes customer research, design, prototyping, and iteration. A successful track record in consumer-facing applications is essential - this could include lending, saving, or trading, amongst others. Extra points if you have adapted products to multiple markets
• Strategic Vision: developed and articulated a clear, compelling vision and product strategy that has led to material business impact
• Execution: managed complex product lifecycles and delivered high-impact projects
• Analytical and Problem-Solving Abilities: show strong analytical skills to support data-driven decision-making, along with the capacity to solve complex problems by breaking them down into manageable actions. Must be adept at hypothesis testing, running experiments, and validating product ideas
• Management: desire and ability to lead and manage up to three direct reports effectively, creating a space where your team can do their very best work.

Outside of these hard skills, we’ll look for the foundations of a brilliant leader at Ramp:

1. Adapts quickly in a dynamic, fast-paced environment;
2. Builds trust and psychological safety;
3. Brings little ego;
4. Has extraordinary stamina;
5. Is dependable;
6. Is pragmatic; and
7. has incisive, plain English communication

🪄 What’s in it for you?

💰 Salary: £110k-£135k base, with meaningful equity
🤝 Benefits: Private Healthcare, Pension, Laptop
💼 Location: ~3 days per week, in office
✈️ Holiday: Unlimited paid holidays
📍 Location: Old Street, London

⏭️ The interview process

The interview process is as follows:

1. Screening call: Initial call with our hiring partner for this role (Moises Garcia)
2. Hiring manager call: If successful at this stage, we will share with you two prompts/case study questions that will be the base of the onsite interview phase
3. Onsite interviews: Two 1-hour interviews to discuss the prompts/case study questions
4. Final interview with Ramp’s Chief Product Officer, covering product strategy, problem-solving and open questions that you may have
5. Reference calls

If you have any questions, please contact Moises (moises@hellojems.com).