Senior Product Manager (Payments)

⚙️ The role

We’re on the hunt for an exceptional Senior Product Manager (Payments) to join our talented product team. You’ll lead key initiatives in building our global payments stack, manage relationships with acquirers, issuers, PSP’s & other Fintechs we work with in delivering a best-in-class payments experience for Ramp customers on both on-ramp (buy) and off-ramp (sell).

You will drive the iterative development and delivery of innovative financial products that delight our customers. As a Senior Product Manager, you’ll supercharge the growth of Ramp, overseeing product strategy, execution, and alignment with the company's vision.

In practice, you’ll be responsible for things like:

• Build and improve our payments stack by managing acquirer, PSP & Fintech integrations to deliver a delightful payment experience
• Drive user flow improvements that result in a frictionless payment experience
• Monitor payment acceptance rates across acquirers, discover & implement opportunities to improve payment acceptance through solutions like network tokens, AFTs, improving our front-end error handling etc.
• Manage card payment acceptance & relationship with acquirers, and card networks & and to optimize acceptance rates, reduce payment processing costs and fraud
• Define & monitor Key Performance Indicators to measure the impact of initiatives, and product success and make data-driven decisions to improve payments
• Engaging with key stakeholders executives, customers, and partners to gather feedback and build consensus on product direction and priorities

🤝 You

From a hard skills perspective, the ideal candidate would have all or most of:

• Payment Domain Expertise: Extensive experience managing relationships within the payments sector, especially in high-risk areas like crypto and igaming. Skilled in overseeing card and APM acceptance, multi-acquirer setups, cross-border payments, and SCA compliance.
• Product development cycle Expertise: Profound understanding of the entire product development lifecycle, from initial discovery through to delivery and continuous improvement.
• Problem-Solving: Exceptional at deconstructing complex problems into manageable parts and rapidly generating solutions.
• Execution: Excellent at organizing complex project deliverables, swiftly identifying and correcting off-track processes, and maintaining high-quality output.
• Data-driven: Strong analytical skills, capable of grounding decision-making in data, identifying key metrics, and assessing project outcomes.

Outside of these hard skills, we’ll look for the foundations of a brilliant leader at Ramp:

1. Adapts quickly in a dynamic, fast-paced environment;
2. Builds trust and psychological safety;
3. Brings little ego;
4. Has extraordinary stamina;
5. Is dependable;
6. Is pragmatic; and
7. has incisive, plain English communication

🪄 What’s in it for you?

💰 Salary: £85k-£115k base, with meaningful equity
🤝 Benefits: Private Healthcare, Pension, Laptop
💼 Location: ~3 days per week, in office
✈️ Holiday: Unlimited paid holidays
📍 Location: Old Street, London

⏭️ The interview process

The interview process is as follows:

1. Screening call: Initial call with our hiring partner for this role (Moises Garcia)
2. Hiring manager call:  successful at this stage, we will share with you two prompts/case study questions that will be the base of the onsite interview phase
3. Onsite interviews: Two 1-hour interviews to discuss the prompts/case study questions
4. Final interview with Ramp Network Chief Product Officer, covering product strategy, problem solving and open questions that you might have
5. Reference calls

If you have any questions, please contact Moises (moises@hellojems.com).