As Europe's fastest-growing unicorn, we revolutionize eCommerce globally. Through strategic acquisitions, scaling initiatives, and cutting-edge technology, we're the top player in the industry. Following our recent acquisition of Perch - the leading US aggregator - and a successful Series D funding round led by Presight Captial, we’re aimed toward a $1 billion top-line business!
Your Role
As a Head of EU & APAC Warehousing and Fulfilment Operations, you will drive our business by being responsible for overseeing all end-to-end 3PL operations and bridging the operational processes between Freight forwarding, warehousing, fulfilment and distribution (last mile). You will also work closely with our internal stakeholders and external service providers in Logistics to ensure consistent and efficient delivery of products to customers.
Your responsibilities will include:
- You will lead the coordination of e-commerce fulfilment and distribution operations from third-party logistics locations pan-EU (including UK) & China as well as Razor-owned fulfilment centers. Ownership of following processes but not limited to o Inbound shipments
- Outbound Sales Orders
- Outbound Transfer Orders
- Inventory/stock Management
- Performance measurement and reporting of the partners
- Cost Management – Tracking and Control
- Contract management
- RFQ process for identifying new partners which suit future business requirements
- Internal and external Stakeholders management
- Lead new system integrations from a business ownership POV
- You will assist the team with high-efficient inventory management tools and implement SOPs to help improve fulfilment accuracy. You have experience of working with setups where WMS from service provider interact with ERP of Razor and you are able to lead these integrations and operationally monitor and improve their performance.
- You will identify and qualify new third-party logistic partners to meet Razor’s growing needs and requirements and ensure that all 3PLs meet their commitments in terms of price, efficiency, and documentation required according to the agreements
- You will be the key contact for our Customer Success Team for logistics topics, order processing accuracy, and warehousing-related issues. You have experience of doing order management including detailed deep dives on where the orders are stuck or fail in the process and why.
- You will work together with our Accounting team to ensure all 3PL and freight payments are in compliance with Contracts and SLA’s
- You will own the process of the inventory traceability and will take care of Quality Assurance and Inventory Control Checks with 3PL and report any damages or missing inventory
- You are able to zoom out of the day to day operations and are able to bring structural improvements in the entire Logistics setup by using your end-to-end understanding of Razor processes across the company from Commercial/Business teams until the customer care team which interacts directly with consumers.
- You have strong experience of delivery Operational Excellence and projects that have brough the entire function/organization to the next level in terms of delivery.
Your Profile
To succeed in this role:
- You must have a Masters Degree in Supply Chain, Engineering, Business Administration, or a related field
- You should have proven experience of working with scaling Ecommerce companies & delivering stupendous results
- You should have 5+ years of work experience, including 3+ years in the team management
- You should have Experience developing 3PLs, brokers and FFW relationships, both domestic and international
- You should have Strong computer and analytical skills and experience working with Amazon and its ecosystem as well as other ERP systems (Netsuite previous experience is a big plus)
- You should have Strong skills in negotiation, communication, problem-solving, and data analysis
- You should have Proven ability to manage urgency and drive tasks to completion
- You should have Experience in inventory management and stock counts management in a global basis.
- You should have Experience in inventory accuracy and accountant impacts.
- You should have Experience in ERP Procure-to-Pay & inventory modules
- You should have Experience with E-commerce platforms and interfaces with ERP and 3PL providers systems
- You should have Experience in building and improving Operational global processes.
About Razor Group
We are revolutionizing the e-commerce world, reaching over $1 billion in value and over $700 million in revenue, with the backing of top investors like Black Rock, VPC, and Fortress, Apollo, 468 Capital, Rocket Internet. Along with Perch and our previous acquisitions of Factory14 in Spain, Valoreo in Latin America, and our German competitor Stryze, we now operate a catalogue of over 40,000 products across 3 continents and 10+ countries. Headquartered in Berlin, we are also present in Austin, Boston, Delhi NCR, Hangzhou, and Mexico City!
