Software Support Specialist 

Description:

We are looking for an enthusiastic Software Support Specialist to work with our customers and the software team to define and translate user improvements. The successful candidate will either be making a first move into industry post degree/masters or will already have a few years of industry experience

Who we are:

Refeyn is developing mass photometry, a new technology for the analysis of biomolecules that measures the mass of single molecules with light. Refeyn spun out of Oxford University in 2018. A great team, significant funding, and a truly global ambition position the company for rapid growth.

The software we are developing is a combination of instrument control (lasers, pointing systems, 3D positioners, and high specification video camera detection) and data analysis of the video images.

 Responsibilities:

  • To assist customers with software related issues via email, phone call or teamviewer
  • To assist customers with IT related issues
  • To collect data on reported bugs in AcquireMP and DiscoverMP
  • To act as a liaison between Support and Software teams on customer issues and ensure good communication and information flow
  • To manage Filecamp licenses for demos and installations

Requirements:

  • BSc or Masters in relevant scientific field (Physics, Engineering, Software Engineering)
  • Basic scripting in Powershell/Command Prompt/Python

Benefits

  • Hybrid Oxford/remote 
  • Competitive salary commensurate with experience
  • Benefits include 25 days holidays, 5% pension
  • Insurance (health, life and disability)

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