Software Support Specialist 


We are looking for an enthusiastic Software Support Specialist to work with our customers and the software team to define and translate user improvements. The successful candidate will either be making a first move into industry post degree/masters or will already have a few years of industry experience

Who we are:

Refeyn is developing mass photometry, a new technology for the analysis of biomolecules that measures the mass of single molecules with light. Refeyn spun out of Oxford University in 2018. A great team, significant funding, and a truly global ambition position the company for rapid growth.

The software we are developing is a combination of instrument control (lasers, pointing systems, 3D positioners, and high specification video camera detection) and data analysis of the video images.


  • To assist customers with software related issues via email, phone call or teamviewer
  • To assist customers with IT related issues
  • To collect data on reported bugs in AcquireMP and DiscoverMP
  • To act as a liaison between Support and Software teams on customer issues and ensure good communication and information flow
  • To manage Filecamp licenses for demos and installations


  • BSc or Masters in relevant scientific field (Physics, Engineering, Software Engineering)
  • Basic scripting in Powershell/Command Prompt/Python


  • Hybrid Oxford/remote 
  • Competitive salary commensurate with experience
  • Benefits include 25 days holidays, 5% pension
  • Insurance (health, life and disability)

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