About rready

ready is a Zurich based startup with the product team located across Switzerland, Brazil, the Netherlands, Serbia and Macedonia. Our mission is fostering innovation in organizations to be measurable, manageable and visible. We help the entrepreneurial spirit find its way into large organizations by automating and streamlining their innovation funnel through a modular B2B SaaS platform that is backed by a proven method. So far rready has empowered 1000+ intrapreneurs in global companies like Roche, Siemens Energy, or Swisscom.

Join us if you share the value of

💫 passion

💫 entrepreneurial spirit

💫 partners in crime

💫 high quality

Customer Success Manager

What you will work on and shape together with us

🤝 Build and maintain customer relationships

Get customers rready for the ride of #Innovation:

You have experience in customer facing roles, also related to technical tools as our company’s customer platform. You already completed innovation projects in your previous roles.

You provide a strong marketing background for this role.

You have proven experience in customer and product care, preferably with a technical product.

You are familiar with creating success plans and roadmaps around customer objectives and expectations.

Management of your customer portfolio: relationship and administration of services.

You have experience in leading communication also with C-level customers.

Organizing regular appointments with customers regarding their process and needs.

👩🏾💼 Onboard and train customers

Support customers on operational and technical questions #BestQuality

Facilitating a seamless onboarding experience by conducting interactive and fun user trainings or workshops.

Monitor and support your customer needs to mitigate their concerns and find new opportunities.

Plan and execute events or workshops (physical and digital) in order to support shaping the customer community.

💗Grow your customer accounts

Make the best out of relationships with customers and with your team #DoubleSuccess

Develop customers through up-selling and cross-selling initiatives together with the sales team.

You're responsible to minimize churn based on your strong relationships and proactive manner to overcome challenges.Attention to details and time management are key skills as a successful Customer Success Manager.

Keep an overview on the account contracts and special requirements in place.

Since our customer portfolio is on an international level, it is important that our new colleague has experience in working in different cultures.

🤸🏼Collaborate with your teammates

Supporting Customer Success #PartnerInCrime

Customers typically have challenges that require focused management of programs that involve customer and different team members working in partnership together. Working cross-functionally with the rready team will be a key:

  • Collaborate closely with our product and lab team to deliver a great customer experience;
  • Work with developers to answer questions and clarify product requirements;
  • Act as a voice of customer towards internal product teams to drive relevant features.

Take an active role in shaping our company culture and help us build an amazing place that you love to go to work to.

You should apply if you...

✅  relevant work experience in Customer Success roles;

✅  have a passion for continually improving the customer experience;

✅  Fluency in English;

✅  have a university degree in Marketing or from a similar field;

✅  are an achiever and target-focused;

✅  have excellent organisational skills along with great time management;

✅  good in communication and in relationship building;

✅  feel comfortable in a dynamic start-up workplace;

✅  are resilient;

✅  don’t just accept differences — you celebrate and embrace them. We are committed to providing equal employment opportunities and strongly encourage you to apply regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Benefits of working with us:

🔥  an adventurous startup journey and to scale the business;

🔥  unique team spirit which comes not only at our annual rready camp to live;

🔥  an excellent opportunity to learn new skills, meet daily interesting people and dive into new topics;

🔥  flexible working hours and hybrid work set-up.

You should not apply if you...

⚠️  are looking for a typical 9-to-5 job;

⚠️  are expecting to only manage and coordinate. We are looking for hands-on people who want to work with our customers on a daily basis combining conceptual- and operative work;

⚠️  still think ‘KICKBOX’ is only a sport.

Thank you for considering joining rready, we are looking forward to your application 🥳 #noblajustdo

How we work at rready

💜 We are passionate about what we do

We commit to the mission to give every employee in any organization the opportunity to learn and apply the tools to innovate and shape our tomorrow. We enable them to follow their passion, discover their best self and create their dream job in the process.

Knowing that we can make a difference for others, we also bring our best self to work and strive to foster a work culture that helps us to achieve our mission.

🧙‍♂️ Magic = Team Effort

We own the topics that we work on, we constantly seek feedback and gather learnings across all areas in rready - and beyond. We view the organizations that join our movement as our partners and we care to develop solutions that actually have impact. We don't wait for magic to happen, we share and ask and reach out to create it.

🏃‍♀️We go all the way

Since we care about the outcome and effect of our products and services on employees and organizations, we make sure to deliver a high-quality standard throughout all that we do. It is absolutely ok to make mistakes, as long as we learn from it and care to share the gained insights with our team.

Thank you for considering joining rready, we are looking forward to your application 🥳 #noblajustdo

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