Who We Are:
RTB House is a global company that provides state-of-the-art marketing technologies for top brands and agencies worldwide. Its proprietary ad buying engine is the first in the world to be powered entirely by Deep Learning algorithms, enabling advertisers to generate outstanding results and reach their goals at every stage of the funnel.

Founded in 2012, the RTB House team comprises 1,000+ specialists in over 30 locations around the globe. It serves more than 3,000 campaigns for clients across the EMEA, APAC, and Americas regions. Japan is the TOP market in APAC with the highest number of new campaigns launched every month. Our Japan office was started in 2018 and we now have a team of 46 specialists serving over 250 clients.

About The Team:
Account Management is a core function to ensure client retention, maintain a high level of customer satisfaction, and grow revenues of the existing partners. Account Managers are in charge of all post-sale communication and lead cross-functional teams to maintain and reconfigure the campaigns in line with performance targets agreed with clients. As a market leader, RTB House develops a range of new products and our Account Managers will be among those who bring these innovative solutions to the market.

What You Will Do:

As the main point of contact, you will build strong relationships with clients and key decision makers, through regular face-to-face meetings, including communication via phone, video, and email;
Execute customer communications – and respond to customer requests and inquiries in a professional and timely manner;
Be an expert on all things RTB House, maintaining in-depth knowledge of all products and services;
Assist customers in the process of launching ad campaigns and optimise the performance of the campaigns in line with clients' goals;
Provide regular reporting and updates on campaign performance, including QBR presentations;
Work closely with technical and sales teams within the company to ensure the superior performance of the campaigns.

What We Offer:

The chance to work in an engaging role in a fast-growth award-winning organisation. As well as working on a great product based on the newest AI Technology (Deep Learning);
The opportunity to be in a fully responsible, high potential position with our business in Japan where you can share your own ideas and make an impact on our organisation;
To be a part of a team that shapes the future of online marketing globally;
Good Work-Life Balance and flexible work style including flex time and remote work;
An outstanding training and onboarding program to make sure you are equipped with all the necessary knowledge and tools to excel;
A dedicated annual budget for external training and language courses.

Desired Experience:

Experience in managing online advertising campaigns for clients (preferably in e-com, online travel, group-buy & classifieds verticals);
Working experience of MS Office Word, Excel, PowerPoint;
Knowledge of customer support tools and processes;
Ability to identify and understand customer needs and requirements;
Analytical and problem-solving skills;
Well-developed verbal and written communication skills;
Business level in Japanese and English.

Why RTB House?
At RTB House, we focus on continuous education and professional development. Therefore, before you take over your first campaign, we guarantee you a comprehensive onboarding, along with an individual mentor who will guide you through the key issues and challenges related to the AM role - so that you can feel confident in your new job. In addition, you can always count on the help of your Team Leader, as well as regular training and support with funding for external courses you might be interested in.

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