saas.group was founded in 2017 with a simple goal in mind: to help promising, profitable SaaS companies reach their full potential.
We are a fully remote, international team with colleagues in over 31 countries around the world. Our portfolio currently consists of 16 well-known SaaS startups and is continuously growing. We extended our team from 50 to 200+ people in the last 2 years through hiring and acquisitions.
This role is for our portfolio company: Rewardful
About Rewardful
Rewardful is the easiest way for SaaS companies to launch, manage and scale their affiliate programs using Stripe or Paddle. Since our inception in 2018, we have been empowering SaaS companies to achieve remarkable success with easy to set up affiliate programs. We have become the go-to platform for small SaaS companies looking to set up affiliate programs, with thousands of companies using Rewardful today.
About the role
Rewardful is the easiest way for SaaS companies to launch, manage and scale their affiliate programs using Stripe or Paddle. Since our inception in 2018, we have been empowering SaaS companies to achieve remarkable success with easy to set up affiliate programs. We have become the go-to platform for small SaaS companies looking to set up affiliate programs, with thousands of companies using Rewardful today.
We are looking for our first Customer Success Manager who can help our customers to implement and use the Rewardful platform in the best possible way to increase customer loyalty, retention and expansion revenue. This role will also entail some elements of inbound sales.
We’re looking for team members with a high level of ownership, professionalism and positivity. As long as your tasks and goals are being met, we have complete faith that you are doing your best. We value autonomy, and don’t micromanage. Rewardful isn’t technically a startup anymore, but in many respects we operate like one. We move quickly, and with minimal bureaucracy.
Your day-to-day duties will include:
- Conducting product demos and coaching sessions with our customers
- Finding technical solutions for customer requirements together with our support and development teams
- Acting as a sparring partner for your product colleagues
Your Responsibilities
- Onboard, support and guide customers in configuring and using Rewardful
- Identifying enterprise caliber customers
- Identifying customers who would benefit from coaching
- Reviewing and updating our onboarding and support documentation to improve the customer onboarding experience
- Responding to enterprise customers evaluation questions
- Ownership of expansion revenue
- Consulting and sharing of best practices for the implementation and expansion of their affiliate program
- Collaboration with key stakeholders at Rewardful to create an added value for our customers by collaborating with support or by sharing insights with the product teams to drive product adoption and development
What you bring to the table:
- 4+ years of experience in a client facing role, ideally in customer success
- Interest and understanding of affiliate marketing
- High level of ownership and proactivity
- The ambition to go the extra mile for delivering the best possible solution to your clients
- You’re a digital native who lives and breathes the internet
Nice to have
- In depth knowledge / experience in affiliate marketing, especially for SaaS companies.
- Basic understanding of web technologies
What we offer
- Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like. East coast US timezone is preferred.
- Rewardful is mostly based in Europe, but our customers are mostly US based
- Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of independence to solve problems in your own way — with plenty of help from the team when you need it.
- Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
- Small & friendly team: We help each other out, have fun, and joke around. We love our culture, and it’s important to us to love what we do.
- Unlimited paid time off: We want you to recharge your batteries when needed.
