SaaS.group was founded in 2017 with a simple goal in mind: to help promising, profitable SaaS companies reach their full potential. We are a Software-as-a-Service portfolio company and we acquire small software businesses and help them reach the next level. Our group is a fully remote, international team with colleagues in over 31 countries around the world. Our portfolio currently consists of 17 well-known SaaS companies and is continuously growing. We extended our team from 50 to 250+ people in the last 2 years through hiring and acquisitions. You can find out more about life at saas.group here.

This role is for our portfolio company: gominga.com

Munich-based gominga is a technology startup with a SaaS solution for review management on digital platforms like Amazon or Google. We are a market leader in this special market segment and support international brands like Samsung, BSH, Garmin, Gardena, LG and more…

Our Customer Success team is on the lookout for an experienced Account Manager who will help maintain and further grow our B2B customer base. You’ll play a crucial role in building strong client connections and gain insight into how we can create maximum value for our customers. You’ll join a tight-knit, small but growing team mostly located in Munich.

Your responsibilities

  • Taking ownership of a portfolio of clients and building extremely strong, lasting relationships with them.
  • Continuously reviewing and staying updated on accounts, identifying the needs of our customers, and proposing solutions in order to help them get the most out of our tool.
  • Up- and cross-selling our products, while acting as a liaison with our marketing and tech teams.
  • Negotiating and closing deals, and managing contract renewals.
  • Acting as a sparring partner and expert on all matters concerning review management, Amazon, Google and online marketplaces.
  • Keeping our CRM up to date.

What you bring to the table

  • At least 3-5 years of experience in account management or a similar position, ideally working with enterprise level clients.
  • A background in the SaaS industry, you are a digital native and interested in topics related to e-commerce.
  • Native German speaker and proficient in English.
  • You are passionate about building close relationships through outstanding interpersonal skills, and enjoy being in constant touch with clients over email, phone, video call, or in person.
  • You thrive in an autonomous environment and take ownership of your work.
  • A university degree rounds off your profile.

What we offer:

  • Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of independence to solve problems in your own way — with plenty of help from the team when you need it.
  • Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady and sustainable.
  • Small and friendly team: We help each other out, have fun, and joke around.

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