This role is a part of our gominga team, one of our growing brands at saas.group.
As a proud member of the saas.group portfolio, gominga brings innovation to the forefront from its headquarters in Munich. We're not your average tech company; gominga offers a state-of-the-art SaaS solution tailored for review management across various digital platforms, including Amazon and Google. As market leaders in this niche segment, we proudly serve a global audience, including renowned brands such as Samsung, BSH, Garmin, Gardena, LG, and numerous others.
Profile Overview
Our Customer Success team is on the lookout for an experienced Account Manager who will help maintain and further grow our B2B customer base. You’ll play a crucial role in building strong client connections and gain insight into how we can create maximum value for our customers. You’ll join a tight-knit, small but growing team mostly located in Munich.
Your responsibilities
- Taking ownership of a portfolio of clients and building extremely strong, lasting relationships with them.
- Continuously reviewing and staying updated on accounts, identifying the needs of our customers, and proposing solutions in order to help them get the most out of our tool.
- Up- and cross-selling our products, while acting as a liaison with our marketing and tech teams.
- Negotiating and closing deals, and managing contract renewals.
- Acting as a sparring partner and expert on all matters concerning review management, Amazon, Google and online marketplaces.
- Keeping our CRM up to date.
What you bring to the table
- At least 3-5 years of experience in account management or a similar position, ideally working with enterprise level clients.
- A background in the SaaS industry, you are a digital native and interested in topics related to e-commerce.
- Native German speaker and proficient in English.
- You are passionate about building close relationships through outstanding interpersonal skills, and enjoy being in constant touch with clients over email, phone, video call, or in person.
- You thrive in an autonomous environment and take ownership of your work.
- A university degree rounds off your profile.
What’s in it for you:
- Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of independence to solve problems in your own way — with plenty of help from the team when you need it.
- Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady and sustainable.
- Small and friendly team: We help each other out, have fun, and joke around.
- Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally.
Gominga is part of saas.group and we have a shared goal of succeeding together.
What is saas.group?
Think of us as the driving force behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team of nearly 300 colleagues spanning 44 countries we are truly global and we are rewriting the playbook on SaaS innovation and collaboration. We grow 17 exciting brands under our umbrella. Feel free to explore our Candidate's Hub to get an insider's view, dive into our culture, gain valuable insights into our teams and how we work.
We don’t just simply offer you to “take a job with us” but rather to “join us on this journey” to build the world's largest platform of independent SaaS companies.
Sounds like something you’re up for? Feel free to apply even if you don’t check all these boxes. We believe in the power of diversity and fresh perspectives to spice up our team. Your application might just be the missing ingredient!
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SaaS.Group is committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're passionate about working with a team that values innovation, excellence, and fairness, we encourage you to apply.
