This role is part of our Deploybot team, one of our growing brands at saas.group.
DeployBot is the star player in our portfolio at saas.group, bringing unparalleled efficiency to code deployment! Since becoming part of our family in 2018, DeployBot has been a game-changer in the development world, simplifying the deployment process for countless users. From its inception to now, DeployBot has amassed a user base of over 4000 and garnered international recognition. With DeployBot on your side, deploying code has never been easier! 🚀
Profile Overview
This role takes the traditional Support Engineer position to a whole new level.
The primary task of your role is to assist DeployBot's customers. This entails working closely with Software Engineering teams, utilizing your extensive knowledge and experience to help navigate them through intricate CI/CD, Software, and Infrastructure issues.
Additionally, you will play a key role in transitioning the support team into a dual-function unit, comprising 50% reactive and 50% proactive tasks. In practical terms, this implies dedicating half of your time to the design and execution of preventive and scalable tools and procedures—all geared towards assisting DeployBot in increasing its efficiency and offering a superior customer experience.
At DeployBot, we are deeply committed to work/life balance. This translates into flexi-work timings and, most importantly, no on-call shifts for our support unit!
This role is an excellent opportunity for specialists in Software, DevOps, or Infrastructure who have a strong customer focus and find immense satisfaction in resolving complex issues.
Your responsibilities
- Cooperating with DeployBot's clients' software engineers to address highly complex problems.
- Proactively developing solutions to improve our service for customers or resolve recurring issues.
- Handling customer inquiries through Email and Helpscout.
- Recommending changes in documentation that could benefit the customer.
- Acting as a champion for the customer's needs.
What You bring to the table
- A strong focus on customer experience, coupled with patience and empathy.
- Coding skills to assist in the proactive support of solutions, such as Bash scripting for our Plugins and Ruby on Rails or Golang for our other tools.
- Familiarity with our customer technology stack, like DeployBot, other CI/CD, test tools, Linux, AWS, GCP, Azure, FTP, SFTP, SSH, and so on.
- Excellent problem-solving and troubleshooting capabilities.
- Ability to work independently.
- Strong written and verbal communication skills.
- Capability to work and collaborate with remote cross-functional teams.
- Ability to thrive in a fast-paced, result-oriented, hands-on environment.
- Comfort in a dynamic, collaborative startup setting, and ability to handle ambiguity.
- Quick adaptability to changing priorities and evolving customer requirements.
What’s in it for You
- Ultimate flexibility: We’re 100% remote. You can work from wherever you like, whenever you like.
- Freedom and autonomy: We’re a high-trust team, and you’ll be given lots of independence to solve problems in your own way — with plenty of help from the team when you need it.
- Minimum bureaucracy: We don’t like to get bogged down with meetings and red tape. We like to be efficient and keep momentum steady & sustainable.
- Small & friendly team: We help each other out, have fun, and joke around.
- Our network: We are a community of entrepreneurial SaaS professionals that regularly exchange ideas, knowledge, learning and expertise with each other internally.
- Unlimited paid time off: We want you to recharge your batteries when needed.
Deploybot is part of saas.group and we have a shared goal of succeeding together.
What is saas.group?
Think of us as the driving force behind your favorite software success stories. saas.group, established in 2017, is on a mission to turbocharge promising B2B SaaS ventures, unlocking their full potential. As a Software-as-a-Service portfolio powerhouse, we specialize in acquiring small software treasures and polishing them into industry stars. With a dynamic, fully remote team of nearly 300 colleagues spanning 44 countries we are truly global and we are rewriting the playbook on SaaS innovation and collaboration. We grow 17 exciting brands under our umbrella. Feel free to explore our Candidate's Hub to get an insider's view, dive into our culture, gain valuable insights into our teams and how we work.
We don’t just simply offer you to “take a job with us” but rather to “join us on this journey” to build the world's largest platform of independent SaaS companies.
Sounds like something you’re up for? Feel free to apply even if you don’t check all these boxes. We believe in the power of diversity and fresh perspectives to spice up our team. Your application might just be the missing ingredient!
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SaaS.Group is committed to creating a diverse and inclusive workplace. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you're passionate about working with a team that values innovation, excellence, and fairness, we encourage you to apply.
