Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences.
Being only 3 years old didn’t stop us from becoming a unicorn 🦄 We have raised over $700mln and we did this thanks to a team built around our 4 core values: #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.
This is where your magic happens. If you love it, Scalapay it ♥
THE ROLE:
As an Ecommerce Implementation Specialist (that we internally call Integration Specialist) you will play a key role within our integration team and you will be responsible to ensure integrations with our merchants and partners run smoothly and fast while ensuring high quality integrations.
You will assist our merchants during the integration of Scalapay on their e-commerce and will be the main point of contact to answer technical questions and provide best practice to ensure optimal customer experience.
You will be working closely with our sales and account team acting as integration referent before, during and after Scalapay go live, making sure each project is delivered in a timely manner with the highest quality possible.
You must be comfortable in wearing many hats, from product manager to technical account manager you will own your market when it comes to merchant onboarding and integration.
WHAT YOU WILL DO:
- Work closely with the sales team to join merchant pitches and support during the sales process
- Work closely with the account team to support upselling processes
- Perform all the activities needed to onboard a new merchant
- Communicate with merchants and partners both via phone and email during the entire integration lifecycle
- Provide first level support for any technical issues that arise from integration
- Run ad-hoc reports on merchant performance
- Create and maintain technical documentation
- Constantly look for improvement opportunities and best practices
WHAT YOU NEED:
- A degree in business, engineering or computer science.
- Working proficiency and communication skills in verbal and written English
- Good understanding of technical documentation and APIs.
- You must enjoy working in a high-energy, fast-paced growth environment (experience in a fast-growing startup is an asset)
- Excellent organisation skills and ability to prioritise multiple projects at the same time.
- An interest in the ecommerce and payment industry.
- 1 or 2 years working in a similar role
Why you should join Scalapay:
- Attractive packages based on skills and experience - the salary band we have for this position is 30'000€-35'000€ (Gross Annual Base)
- International environment with significant challenges to be met every day
- Lots of opportunities to work with a team of industry tech leaders who are focused on delivering products that offer exceptional user experiences
- Personalised support to accelerate your professional growth and take ownership of the products you deliver: we want to help you grow!
- Latest technologies and being encouraged to bring your flair to the role.
OUR HIRING PROCESS:
- A quick chat with one of our Talent Acquisition team member
- The first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
- A case study to test your hard skills
- A final chat with Simone Mancini (our CEO) to see if you’ll fit into our culture
Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn, Meritocracy and Glassdoor pages.
Pro tip: send your CV in English 😉
Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.
We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.
