Thanks to our innovative BuyNow PayLater payment solution, Scalapay is transforming the way more than 5 million customers buy online and in-store, empowering 8,000+ merchants (online and in-store) to give their customers magical shopping experiences.
Being only 3 years old didn’t stop us from becoming a unicorn 🦄 We have raised over $700mln and we did this thanks to a team built around our 4 core values: #MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.
This is where your magic happens. If you love it, Scalapay it ♥
The Role
As Scalapay grows, Valentina Sapigni, our Merchant Operations Manager, is looking for an Merchant Operations intern to join their team for the next 6 months (fixed-term) and help with our growing French market. This role is based in Milan where we’ll expect to see you at least three days per week, but as per our smartworking policy, we also allow you to work two remote days per week. We like to think that we're pretty good at offering a job where you can thrive and that fits nicely into a fulfilled life.
Key Responsibilities
- Make sure that merchants understand and are helped on the due diligence process
- Having regular calls with the merchants in order to make them understand the process of onboarding
- Answer and reply to their requests by email or phone
- Make sure merchants are onboarded and provide documentation in a timely manner
- Decrease the onboarding time by managing and convincing merchants to fill the due diligence form and/or the contract rapidly and properly
Expected Key Results
- Improve the relationship with the merchants
- Decrease the Time to live of the merchants
- Increase the global satisfaction of the merchants
- Organizing successful calls with them
Skills and Qualifications Required
- You have an economic degree or equivalent;
- You are not afraid to call and persuade merchants on the phone
- You are fluent in Italian, French (strong B2/C1 required) and English
- You're data-driven and organised, you like things to run like a machine
- You have excellent communication skills (verbal and written): you are able to break down complex topics into simple solutions and ideas
- You’re a self-starter, autonomous & proactive: we’re looking for someone who will go and get things done, not wait for instructions
- It's an asset it you’ve previously worked in a startup/scaleup environment
- Spanish and/or Portuguese languages skills are also a plus
Hiring process
- A quick chat with one of our Talent Acquisition team members
- A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
- A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders
- A final chat with our Director of Operations and Integration where he will share and assess the Scalapay Values
Want to learn more? Don't hesitate to explore our Careers website, our LinkedIn, Meritocracy and Glassdoor pages.
Pro tip: send your CV in English 😉
Super Pro tip: we know that application processes can be scary and frustrating but… we look for talent, not people that tick all our boxes.
We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.
