About Scorum

Scorum Group is an international product company in the gambling sector. We specialize in B2B services, delivering two primary products, Aviatrix and ZingBrain AI. Our mission is to empower gambling businesses worldwide by streamlining their operations and elevating the player experience with groundbreaking features.

Key Responsibilities

  • Provide high quality responses to clients.
  • Create bonuses in line with business expectations.
  • Credit bonuses to real users.
  • Maintain the effective statistics monitoring and timely reporting of fraudulent activity to prevent financial & reputational losses. 
  • Provide support upon request from other departments, for example, creating guides.
  • Transferring issues to tech dept.

Expected skills

  • Minimum one year of commercial customer support experience.
  • Ability to efficiently manage large-scale bonus crediting while ensuring accuracy and compliance.
  • Knowledge of fraud detection techniques.
  • Skills in data analysis tools for generating insights and reports on fraudulent activity.
  • Strong problem-solving skills for addressing complex customer inquiries.
  • Demonstrated attention to detail.
  • Proficiency in using Google Spreadsheets/Microsoft.
  • Fluent in Russian. 
  • Upper-Intermediate or higher level of English.

Nice to have

  • Experience in gambling industry.
  • Understanding of NFT-mechanics and mechanics of P2E-games.

Working conditions

  • 12 hours night shifts (solo): 20:00 to 08:00 GMT+3.
  • Working schedule 2/2.

Hiring process

Application > Preliminary call > Hard skill interview > Cultural fit interview > Reference check > Offer

Our benefits

Wellness program

Wellness Day: 4th Friday off monthly

Medical compensation

Compensation for sports activities

Well-being webinars and workshops

Work & life balance

Remote work

21 working days of vacation

5 personal days per year

Professional development

English speaking club

Language learning bonus €150 per month

80% paid professional employee training

Provided tech equipment

Extra advantages

€150 for the arrangement of the workplace

Bonuses for significant events and additional personal days if necessary

Offline and online company parties and team buildings

Why work at Scorum?

Joining Scorum means becoming a part of a company that prioritizes steady progress, efficiency and innovation. Our growth is consistent and thoughtful. We avoid sharp leaps in employee expansion, as we're striving to ensure the correct establishment of processes and smooth development. This approach allows us to maintain a stable environment and makes Scorum a standout place to advance your career in the gambling industry.

Our product portfolio

 

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