In partnership with our client Sedgwick are seeking a Pre- Litigation Claims Handler for an immediate start.
Contract: Two months
Location - Dublin 2,Hybrid model.
The purpose of the Claims Handler role is to manage investigation, negotiation, and resolution of a portfolio of Personal Accident, Motor and third party Property Damage claims at Pre-Litigation stage within their allocated authority limit.
Reporting to the Pre-Litigation Team Leader the claims handler will get involved in the delivery of Pre- Litigation team goals and collaborate in collective claims departmental objectives whilst managing a specific allocated portfolio of claims.
- Manage a portfolio of PA, Motor and Property damage claims in Pre-Litigation ensuring each case has a clear strategy while controlling claims
- Build and maintain strong relationships with Clients, Members and Service
- Adhere to documented policies and claims handling
To manage a portfolio of high turnover claims ensuring prompt and proactive resolution, and processing of personal accident claim payments.
Reporting to the Team Lead, the Claims Handler will be responsible for management of own portfolio and collaboration and contribution to wider departmental goals.
Your role as part of the Pre-Litigation Team involves:
- Prompt and efficient management of tasks, workflow, and keen adherence to deadlines.
- Taking first notification inbound calls from customers and claimants regarding new claims and providing updates as requested on the phone.
- Providing advice on the claim process and guiding policyholders in terms of steps, procedures, and requirements.
- Claims registration, allocation of initial reserves data capture and claim acknowledgement.
- Instruction of experts from a service provider panel and initiation of claim investigation.
- Identify and escalate claims relating to serious injuries, large losses or with other key characteristics.
- Identify missing or further required information to progress claim and pursue.
- Monitor for and refer suspicious documentation or circumstances within reported claims and escalate appropriately.
- Active use of telephone engagement to enhance customer service.
- Prioritise work and meet all targets.
- Collaborating, co-operating, and supporting your team members to meet all targets.
- Support fraud Strategy and targets.
- Provide a high standard of Customer Service.
- Carry out any other duties as required by claims management.
- Ensure compliance with all regulatory, governance, quality standards and processes.
- Ensure your day-to-day actions and interactions are inclusive and foster a culture of trusted collaboration and respect.
- Monitor and review reserve and apply suitable reserve or standard reserves as appropriate in line with reserving
- Help identify process improvements in team performance, process efficiency and client service.
- Authorising claims EFT payments within designated authority levels.
- Meet all regulatory requirements annually.
Experience, Skills and Education Qualifications:
- MCC qualified, APA
- Relevant professional and /or 3rd level
- Ideally prior experience within claims in the General Insurance
- Ideally previous damage claim handling experience or claim benefit processing.
- Analytical and decisive, with the ability to prioritise
- Strong written and verbal communication
- Active Listening s
- Highly computer literate, familiar with systemised claims handling
- Proficient in Word, Excel &
- Be flexible, self-motivated with strong organisational
- Results driven and goal focussed.
- A practical and logical person with the ability to view claim details and make sound decision upon presented information and expense information.
- Be customer focussed and committed to quality.
