Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
Great Place to Work®
Top 100 Most Loved Workplace®
Forbes Best-in-State Employer
Shared Services Handler
- Provide claims management support to Property Loss Adjusters.
- Assist with updating adjuster workflows – monitoring and progressing claims as required in a proactive way and issuing updates to both customers and client where required.
- Issue payment reports to insurers where required.
- Action and complete other adhoc tasks assigned to you, in an efficient and effective way.
- Provide assistance to other team members where necessary to include typing pool, jewellery validation team and FNOL.
- Continuous attention to delivery of QPM - client and customer communication, care, and fulfilling basic satisfaction criteria, performance satisfaction criteria and unique (welcome and unexpected) satisfaction criteria.
- Customer relationship management – ensuring continuity of contact, taking calls for other team colleagues, in particular loss adjusters when circumstances require.
- Using the content of the electronic file to obtain a comprehensive grasp of the case.
- Maintenance of personal CPD hours as an accredited individual
- Provide assistance with other roles and tasks as directed by the Customer & Shared Services Manager
Qualifications/skills
- APA Desirable or willing to complete APA.
- High level of proficiency in Word, and good Excel experience.
- High level interpersonal and communication (verbal/written) skills.
- Excellent attention to detail
- Strong organisational and multi-tasking skills
Experience
- Previous administrative experience
- Customer Service.
- Phone customer service experience desirable.
- Property or Liability claims experience (desirable but not essential)
- Employment background in the insurance industry (desirable but not essential)
Personal attributes
- Excellent communication skills.
- Good organisational skills.
- Ability to prioritise.
- Team player.
- Capacity to work independently and demonstrate initiative.
- Willingness to learn and grow the insurance industry.
- Innovative.
- Willingness to operate flexible hours when if required.
- Sound knowledge of Sedgwick and its operation as a company (desirable but not essential).
Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
