Why ShipMonk?

ShipMonk is the world's largest 3PL for high-growth e-commerce and DTC brands. Since our inception in 2014, we've operated with a singular guiding principle: to help small and medium-sized e-commerce businesses scale by offering technology-driven fulfillment solutions that enable business founders to devote more time to the things that matter most in their businesses. Put simply, ShipMonk helps e-commerce companies stress less and grow more. Headquartered in Fort Lauderdale, FL, ShipMonk has more than 2,500 employees across facilities in Fort Lauderdale, FL, Pittston, PA, Los Angeles, CA, Bay Shore, NY, Las Vegas, NV, Louisville, KY, Fort Worth, TX, Mississauga, Ontario, Canada, Tecate, Mexico, the United Kingdom, and Prague, Czech Republic.

Our Operations Managers drive immense business and personal growth within ShipMonk’s rapidly expanding fulfillment network. Operations Managers will lead either a functional operation (Inbound, Outbound, Inventory, etc.) or an entire operational shift within a ShipMonk fulfillment center. You will be responsible for leading, developing, and engaging a team of ShipMonk leaders; with one of your main focuses being to inspire, mentor, and coach your team to constantly improve and grow as individuals and professionals.

To achieve this, Operations Managers must be creative problem solvers who are able to think outside the box, interpret and act upon data, deliver effective feedback at all levels, and achieve quantifiable business results that drive productivity and efficiency gains.

What you'll do:

Create and maintain a safe work environment for all Associates and Leaders
Operations Managers will lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates
Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
Operations Managers create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers
Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity
Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis
Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)
Partner with other managers to share best practices across shifts and the network

What you'll need:

Bachelor's degree highly preferred
2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries
1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)
Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))
Ability to manage, motivate, direct, lead, train and develop other leaders and team members
Effective communication and collaboration skills
Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments
Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Apply for this Job

* Required

First Name *

Last Name *

Email *

Phone

Resume/CV

Dropbox Google Drive

(File types: pdf, doc, docx, txt, rtf)

Are you at least 18 years of age or older? *

Are you legally authorized to work in the United States without employer support or sponsorship? *

Are you willing to submit to a post-offer, pre-employment background check? *

Have you ever worked for ShipMonk in the past, either directly or via an agency?

Where did you hear about this job?

What is your desired compensation for this role? *

Do you have experience managing salaried leaders in a fulfillment center environment? *

I would like to receive updates from a recruiter about this job via SMS. *

Are you open to relocation to other locations? If so, please select from the below options. *

  Pittston, PA
  Louisville, KY
  San Bernardino, CA
  Fort Worth, TX
  Fort Lauderdale, FL
  Las Vegas, NV
  Not open to relocation

Enter the verification code sent to to confirm you are not a robot, then submit your application.

Security Code *

This application was flagged as potential bot traffic. To resubmit your application, turn off any VPNs, clear the browser's cache and cookies, or try another browser. If you still can't submit it, contact our support team through the help center.