Soho Home Retail Sales Assistant (Full Time) - Soho Farmhouse
The Role…
Exciting new opportunity for an enthusiastic and customer focused individual who has a passion for homeware and interiors to join the Soho Home retail team. This is a full-time position, where you will be based at our retail outlet in Soho Farmhouse. As a team member you will be committed to providing professional service to customers and maintaining outstanding product knowledge. Our in-store customers are Soho House members.
Main Duties…
Customer satisfaction
- This involves providing an outstanding service that will create a positive experience for the customer and generate loyalty
- Ensure customers are greeted and looked after when browsing or purchasing products from the shop.
- Provide any extra information to customers about products and services on offer throughout the store and online as required
- When a product is not available, always offers alternatives, or take pre-order details
- Deal with queries in a professional manner or by passing them onto the manager
Product knowledge
- This involves an outstanding knowledge of the products and the quality of the service provided.
- Have an excellent knowledge about the products and services on offer by Soho Home retail
- Keep up to date with new product ranges being introduced
- Maximize the potential of products in the retail space to create sales
Drive sales
- This involves a good knowledge of the business that will provide a growth in sales.
- Ensure the shop displays are fully stocked and that high standards of cleanliness are maintained within the store at all times.
- Be aware of the best and slow sellers to improve general sales
- Give feedback to Retail Manager about what is selling
- Meet daily sales targets as part of the retail team
Additional responsibilities
- Source products from the warehouse where required
- Work towards the daily/weekly team targets for sales and inform the manager and finance teams via reports
- Successfully cash up at the end of the day
What We Are Looking For…
- Have a proven experience in a similar role within a retail outlet
- Be able to deliver a high level of customer service
- Communicate honestly, openly and constructively
- Have a creative flair and be able to talk about colours, styles and trends in interiors with confidence
- Demonstrate flexibility and innovation in recognizing and reacting to the changing retail environment
- Be a strong team member
Benefits…
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you’re seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
- Weekly Pay
- Commission based on sales targets
- Soho Friends Membership
- 50% off Food & Drink, 7 days a week
- Staff Room Rate; Any Bedroom, Any House, $100 a night
- Medicash Health Cash Plan
- Life Assurance
- Birthday Day Off After 1 Years Service
- Up to 50% Staff Discount on Cowshed & Soho Home
- In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
- Free Counselling Sessions
- Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
- Continuous training to develop yourself personally and professionally
- Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.
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