About Us
We are one of the fastest-growing security awareness scale-ups worldwide. By putting people first and focusing on behavioral science, we are disrupting the status-quo of Cyber Security.
Backed by strong VC funding by those such as Highland Europe and Global Founders Capital, we are looking for more motivated team players who will assist us with our ambitious mission and international expansion. At SoSafe, you will take ownership for your work and your growth, taking your career to the next level! If you want to have an impact and are looking to contribute in meaningful ways within an open-minded environment that values diversity and community, SoSafe might just be the right place to work for you!
Are you our next Cyber Security Hero?
Join us on our journey to make the digital world a safer place!
We are looking for Customer Success Managers who will help us achieve measurable results and thus generating real impact with the customer, this is what drives you.
And at the same time you want to make the internet a bit safer - in one of the most exciting industries of digitalization - together with a highly motivated team of software developers and ex-consultants? Then you should keep reading!
Your mission
With a customer and product-centric mindset, you will own a book of business in SoSafe’s Benelux customer base and ensure their success with SoSafe’s product suite. You will be responsible for building relationships, and delivering customer value, to ensure retention and drive growth.
Your responsibilities in our Customer Success team will include:
- Advising customers on cyber security awareness measures
- Managing security awareness campaigns with SoSafe’s customers, and highlighting ROI
- Conception and execution of business reviews
- Managing commercial negotiations (including renewals and upsells)
- Proactive support of customers in achieving their goals
- Contribute feedback to our product development team as the voice of the customer
- Leverage relationships to identify key reference and case study candidates
Your profile
- You are customer-centric and passionate about achieving customer outcomes
- Practical experience as a Customer Success Manager or other customer facing & quota carrying role
- Excellent written and verbal communication skills in English and Dutch
- You are confident discussing commercial details with customers (renewals and upsells)
- You can manage multiple internal and external stakeholders across a variety of customers and projects
- Experience in a SaaS environment, and eager to continue learning about evolving technology
- You are a team player and want to be a part of a team that learns from one another
Why Us?
At SoSafe, you'll be part of a cybersecurity team that thrives on innovation, safeguarding organizations against evolving threats and making the digital world a safer place. You will have the opportunity to make a real impact, surrounded by a dynamic and supportive team and environment committed to your professional growth.
What we offer:
Work-Life Balance:
- Flexible hours
- 33 vacation days
Work Environment:
- WeWork Access
- State-of-the-art tech
- Annual company off-site
- Networking events
Healthcare:
- OpenUp
Other Perks:
- Pension Scheme
- Referral bonus
- Learning & Development Allowance
- Swapfiets
