We at SoSafe have ambition, which is to be the leading cyber security provider in Europe. Our award winning awareness platform triggers behavioral change by providing effective and engaging training on cyber security and data protection. Cybercrime is predicted to cost the world $10.5 Trillion annually by 2025 - we are inviting you to be part of the solution.

We are looking for Customer Success Managers who will help us achieve measurable results and thus generating real impact with the customer, this is what drives you.
And at the same time you want to make the internet a bit safer - in one of the most exciting industries of digitalization - together with a highly motivated team of software developers and ex-consultants? Then you should keep reading!

Your mission

With a customer and product-centric mindset, you will own a book of business in SoSafe’s Benelux customer base and ensure their success with SoSafe’s product suite. You will be responsible for building relationships, and delivering customer value, to ensure retention and drive growth.

Your responsibilities in our Customer Success team will include:

Advising customers on cyber security awareness measures
Managing security awareness campaigns with SoSafe’s customers, and highlighting ROI
Conception and execution of business reviews
Managing commercial negotiations (including renewals and upsells)
Proactive support of customers in achieving their goals
Contribute feedback to our product development team as the voice of the customer
Leverage relationships to identify key reference and case study candidates

Your profile

You are customer-centric and passionate about achieving customer outcomes
1-2 years of practical experience as a Customer Success Manager or other customer facing & quota carrying role
Excellent written and verbal communication skills in English and Dutch
You are confident discussing commercial details with customers (renewals and upsells)
University bachelor's degree or comparable
You can manage multiple internal and external stakeholders across a variety of customers and projects
Experience in a SaaS environment, and eager to continue learning about evolving technology
You are a team player and want to be a part of a team that learns from one another

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When you apply to a job on this site, the personal data contained in your application will be collected by SoSafe GmbH (“Controller”), which is located at Lichtstraße 25a, 50828 Cologne, Germany and can be contacted by emailing info@sosafe.de. Controller’s data protection officer is Benedikt Woltering, who can be contacted at privacy@sosafe.de. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(b) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract;

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Customer Success Manager - Dutch speaking

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