Support for maintenance and replacement of the NSV2 Routers

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

Deliverable 1: Maintain the CUCM

• CUCM Provisioning
• Monitoring new replacements
• Troubleshoot issues
• Collaborate with OPS and Customer

Acceptance criteria:

• Document new replacements following the Voice Cell Standards
• Report new replacements to Project Manager

Deliverable 2: Replace NSV2 Routers

• Backup the old NSV2 routers configuration.
• Create the script for the new deployment.
• Deploy and verify the service functionality.
• Troubleshoot possible issues that arise during implementation.
• Communicate effectively with the project stakeholders.

Acceptance criteria

• NSV2 Routers should be active and functional at the end of the Authorized Service Interruption (ASI) window.
• Execute or support all tests stated in the Test Checklist provided by the Chief Quality Office (CQO).
• Receive approval to close the ASI.
• Provide report after the installation to the Implementation Manager and Project Manager

Essential Skills and Experience

• Ability to independently produce and edit technical documentation and scientific reports in English;
• Excellent communications skills;
• Good understanding of the project management methodologies, including PRINCE 2 and Agile/Scrum
• Experience with NS Equipment.
• Experience with NS ASIs – at least 5 successful ASIs as executor.
• Experience with activities on NATO Points of Presence.
• At least 3 years of Experience as Voice Technician.
• Have the skillset to configure CISCO Routers from the voice perspective in conjunction with the network engineers.

Working Location

• Mons, Belgium

Working Policy

• On-Site
• Due the nature of the works, there will be a few occasions where the works will be performed outside normal business hours. These can be during the night and/or weekends.

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance