LOSS Technician (System Administrator)

Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.

Who we are supporting 

The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.

The NCIA provides a wide range of services, including:

• Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
• Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
• Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
• Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
• Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.

Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.

The program

Assistance and Advisory Service (AAS)

The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.

To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.

Role Duties and Responsibilities

• Provides technical management of assigned ICT;
• Contribute to Incident Management, Problem Management, Access Management, Event Management, Request Fulfilment, Release and Deployment Management, Test and Validation, Configuration Management, Change Management and Real Life Support in coordination with Service Management Branch;
• Responsible for administration of all servers within AOR to include local and remote servers;
• Within AOR, responsible for administration of Storage Area Network, Anti Malware, Active Directory, Exchange Servers, System Center Configuration Manager servers;
• Responsible for mass deployment, monitoring and troubleshooting of operating system and application patches on servers and workstations;
• Supports, maintains and operates locally installed application software;
• Assists the seamless integration of the new and existing applications;
• Provides support and supervision to Operation and Maintenance of Functional Services within the AOR,
• Responsible for database administration, installation, software maintenance and local systems support (as required) of assigned Functional Services;
• Follows the available standards, methods, tools and applications relevant to own specialism and provides inputs on technical designs and plans;
• Monitors customer services and collects related KPIs;
• Responsible for the following and maintaining of Standard Operating Procedures (SOPs) for routine Functional Service administration tasks;
• Provides feedback to the Section Head on corrective action or procurement action required to correct detected weaknesses in system performance;
• Takes necessary precautions or actions to make sure that appropriate KPIs are met.
• Liases with CIS Security personnel in order to ensure system security integrity;
• Provides analysis on performance metrics and suggests possible Service Improvement Plans (SIPs). Supports the creation of such SIPs;

Essential Skills and Experience

• Active Directory Administration
• VMware Administration
• Windows Server Administration
• Sharepoint administration
• SQL Server administration

Working Location

• Izmir, Turkey

Working Policy

• On-Site

Travel

• Some travel to other NATO sites may be required

Security Clearance

• Valid National or NATO Secret personal security clearance