CRM Specialist (f/m/d)

Who We Are

Spread Group is a renowned global provider of customized apparel and lifestyle products, distinguished by our commitment to made-to-order technology. Our core business model revolves around producing precisely what our customers desire, precisely when they desire it. As pioneers in this space, we combine sustainability with on-demand personalization, enabling individuals and businesses to express their unique identities through bespoke creations. Join us to be part of a global leader in the exciting world of personalized apparel and lifestyle products. Spread Group is revolutionizing the way we connect sustainability with cutting-edge customization, offering our customers and partners an unparalleled experience in the fashion industry.

As we continue to expand our horizons, we are seeking a talented and driven individual to join our dynamic team as an CRM Specialist (f/m/d) and drive innovation forward. The role is full-time and offers the flexibility to work on-site at our Leipzig headquarters or remotely within Germany.

What You´ll Do

Working within a designated business field for our Spreadshop and Spreadconnect brands and reporting to the Head of CRM the key responsibilities for the CRM Specialist will include: 

• Work closely with the Head of CRM to implement new campaigns and programmes within Salesforce across a variety of channels 
• Manage and maintain Salesforce integrations with all digital touchpoints.
• Build, maintain and monitor quality automated workflows across the customer life-cycle.
• Collaborate with the necessary teams to implement and measure campaign life-cycles through acquisition, conversion, and retention. 
• Work with the global acquisition teams to review performance of lead acquisition and nurturing campaigns, optimising campaigns to improve ROI and conversion.
• Work with Salesforce to configure and maintain Salesforce reporting dashboards which measure the performance of marketing and sales campaigns.
• Working closely with the Head of CRM, Operations and Key Account teams to improve  and develop an appropriate lead scoring strategy, based on sales requirements to implement into the top, middle and bottom marketing funnel.
• Working collaboratively with other departments, you will use automation to help achieve business goals faster and more efficiently than ever before. You will work with the Head of CRM to look at new ways to drive the growth and retention levels of customers.
• Implement A/B testing campaigns to identify the best performing setups.
• Routinely audit the lead database to ensure data is high quality. 

What You´ll Bring

• At least 1 years experience of implementation and use of Salesforce, other CRM platform experience considered. 
• Experience of working on email marketing campaigns, lead generation and nurturing. 
• Preliminary knowledge of relevant marketing areas including copy-writing, social media, and user experience and user interface design. 
•  Strong email marketing and campaign experience. 
•  Experience of setting up effective workflows.
• Data driven decision making.
• Strong communication skills.
• Analytical and detail orientated.
• Excellent time management, and ability to meet deadlines.
• Commercially minded.
• Strive to continually improve results with a desire to share new ideas and work hard towards common goals
• Strong written and verbal English
• The candidate must be based in Berlin or Leipzig to enable effective and timely communications with the Head of CRM and the wider European based team

Why Should You Join Us

• Flexibility & Trust: Enjoy flexible working hours and remote work options within Germany, all based on mutual trust, ensuring a healthy work-life balance that suits your needs.
• Time to Recharge: Take advantage of a generous 30 days of holiday, and relish family-friendly working policies that cherish your precious moments with loved ones.
• Transparency & Growth: Attend regular General Assemblies (GAs) to be part of our vision, knowing you contribute to a bright future. Benefit from our in-depth onboarding program and visit production sites in the Czech Republic to deepen your understanding of our operations.
• Learn & Excel: Elevate your skills with German and English language courses, interdisciplinary workshops, and training, empowering your professional growth.
• Perks That Delight: Enjoy the convenience of using our company car, and revel in a remarkable 50% discount on all our products, along with exclusive access to irresistible discount campaigns.
• Inspiring Spaces: Work in modern offices designed to inspire creativity, boasting a rooftop terrace and cozy kitchens for breaks and after-work events.
• Celebrate Success: Join our lively company events, from invigorating hiking days to unforgettable summer and Christmas parties. Relish Fridays with refreshing drinks, making every moment memorable.
• Be You & Belong: Embrace a warm and inclusive atmosphere where authenticity is celebrated, with no dress code to limit your self-expression. Bring your four-legged friends along for an uplifting work environment.
• Discover Spreadster Life: Connect with team members through our unique "Meet-a-Spreadster" program, gaining insights into our diverse world.

Equal Opportunity Employer

We value diversity at Spread Group. We are proud of and continue to encourage the increasing diversity of our company culture and community. Your skills, talents, and experience are our focus no matter your age, colour, religion, national origin, gender, sexual orientation, marital or disability status.