Success Manager (f/m/d)

Who We Are

Spread Group is a renowned global provider of customized apparel and lifestyle products, distinguished by our commitment to made-to-order technology. Our core business model revolves around producing precisely what our customers desire, precisely when they desire it. As pioneers in this space, we combine sustainability with on-demand personalization, enabling individuals and businesses to express their unique identities through bespoke creations. Join us to be part of a global leader in the exciting world of personalized apparel and lifestyle products. Spread Group is revolutionizing the way we connect sustainability with cutting-edge customization, offering our customers and partners an unparalleled experience in the fashion industry.

As we continue to expand our horizons, we are seeking a talented and driven individual to join our dynamic team as the Success Manager (f/m/d) and drive innovation forward. The role is full-time and offers the flexibility to work on-site at our Leipzig headquarter or hybrid/remote within Germany.

What You´ll Do

• Development of trusting, loyal and long-term relationships with our merchants
• Evaluation and analysis of merchant needs
• Planning and organization of merchant onboarding & trainings
• Communicate pro-actively on product and projects and invest in their engagement for their and our future growth
• Grow the number of successful selling merchants and maximize their lifetime-value
• Pro-actively and consistently demonstrate the value and benefits of our product and all connected services
• Coach and support merchants with different service levels depending on sales volume and engagement level
• Review available reports to determine patterns and indicators to find high potential merchants
• Respond to issues and questions raised by the merchants and represent their needs within the company
• Forward technical problems to IT and follow-up on them until they are solved
• Act as an advocate for our merchants and fostering customer loyalty

What You´ll Bring

• You know how to engage with people in a trustworthy and open way
• You know about the US online and e-commerce market and its needs
• You have a strong track record in customer service and/or community management
• You have firsthand experience with the e-commerce market, ideally with Shopify or other shop systems
• You have firsthand experience in working with CRM systems e.g., Salesforce
• You are analytical and structured, driven by numbers and eager to act based on them
• You strive to make sure that our customers can use our software to maximize impact, revenue and profit
• You are open for flexible working times to hold meetings with partners in NA times zones from time to time
• You are able to communicate fluently in English (native level); German is a plus

Why Should You Join Us

• Flexibility & Trust: Enjoy flexible working hours and remote work options within Germany, all based on mutual trust, ensuring a healthy work-life balance that suits your needs.
• Time to Recharge: Take advantage of a generous 30 days of holiday, and relish family-friendly working policies that cherish your precious moments with loved ones.
• Transparency & Growth: Attend regular General Assemblies (GAs) to be part of our vision, knowing you contribute to a bright future. Benefit from our in-depth onboarding program and visit production sites in the Czech Republic to deepen your understanding of our operations.
• Learn & Excel: Elevate your skills with German and English language courses, interdisciplinary workshops, and training, empowering your professional growth.
• Perks That Delight: Enjoy the convenience of using our company car, and revel in a remarkable 50% discount on all our products, along with exclusive access to irresistible discount campaigns.
• Inspiring Spaces: Work in modern offices designed to inspire creativity, boasting a rooftop terrace and cozy kitchens for breaks and after-work events.
• Celebrate Success: Join our lively company events, from invigorating hiking days to unforgettable summer and Christmas parties. Relish Fridays with refreshing drinks, making every moment memorable.
• Be You & Belong: Embrace a warm and inclusive atmosphere where authenticity is celebrated, with no dress code to limit your self-expression. Bring your four-legged friends along for an uplifting work environment.
• Discover Spreadster Life: Connect with team members through our unique "Meet-a-Spreadster" program, gaining insights into our diverse world.

Equal Opportunity Employer

We value diversity at Spread Group. We are proud of and continue to encourage the increasing diversity of our company culture and community. Your skills, talents, and experience are our focus no matter your age, ethnicity, religion, national origin, gender, sexual orientation, marital or disability status.