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Stenn is one of the leading FinTechs in Europe and a category leader in the verticals and markets it operates in. Founded in 2015, Stenn’s purpose is to connect international SMEs to the global financial system, helping to bridge a reported $3.6 trillion (USD) financing gap through a fast, simple online platform. To date, Stenn has enabled over $18 billion (USD) of finance to SMEs in 3 verticals and 4 markets, with capital provided by several blue-chip banks and institutional fund managers across the globe.
Rapid expansion continues at Stenn, as under-served SMEs seek financing solutions to manage significant macroeconomic and supply chain disruption; and this follows our $50 million Series A fundraise in 2022, valuing Stenn at $900 million.
Our HQ is in London with employees across the globe, including the USA, Europe and China. We are made up of diverse, highly skilled professionals who work in an innovative way to develop and drive our business further. Our people are empowered to work autonomously through a trusting leadership style which encourages learning.
Stenn are looking for a Customer Success manager. Could this be you?
You probably want to know what’s involved?
The Customer Support and Success organisation is responsible for delivering the best-in-class customer experience. We address, quickly and efficiently, day to day queries and establish long-term, strategic relationships that help our customers to drive value from our platform. Internally, we partner closely with Revenue, Risk, Legal, Finance and Technology to support customers with their needs, advise on the development of new products and implement platform optimisations.
We are looking for team members to join our Customer Success Team who are passionate about building strong relationships that bring value to our customers. Customer Success Managers are key in increasing customer satisfaction and ensuring delightful experiences.
The successful candidate
You will be open, organised, customer driven and detail-oriented. You will take pride in your work ethic and be eager to take part in writing the company's success story. You will embrace a flexible mindset and be dedicated to continuous learning.
Main Duties:
- Build deep relationships with assigned portfolio
- Increase customer satisfaction, customer retention and referenceability
- Expand the usage and adoption of our platform
- Help customers to leverage our application to maximise value
- Understand and propose innovative solutions to address business needs
- Collect customer feedback and identify process/platform optimisations
- Coordinate with other teams to turnaround client requests and issues
- Build a strong business relationship with internal teams
- Review and action CSAT / NPS feedback
- Be the internal customer advocate
How do you know if you are the right candidate?
- Bachelor’s degree, a professional qualification from an internationally recognised body or equivalent work experience
- At least five years of experience in similar roles, ideally within finance and/or FinTech
- Strong commercial awareness and negotiation capabilities
- Excellent organisational and communication skills, both written and oral
- Ability to prioritise and manage time independently
- Focused on exceeding customer expectations
- Experience working and presenting to C-level executives
- Able to understand the big picture, pay attention to details and find solutions to complex problems
- Knowledge and understanding of CRM tools
- Fluency in either Spanish, Portuguese, Hindi, Mandarin or Arabic are a big advantage
- Any other languages are a plus
- Should be committed, highly motivated, perform at a high standard, have a ‘hands-on’ approach to work and display a calm and professional manner when dealing with both internal and external stakeholders
We appreciate the support recruitment agencies can provide, however our in-house team do not require any 3rd party assistance at this time.
At Stenn, we believe that every team member deserves to feel like they belong. We foster a culture of inclusivity, respect, and collaboration where everyone's unique perspectives are valued. Join us and be part of a team where you can thrive and grow, both professionally and personally.
