About Stitch
Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.
We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.
The Role
Stitch is a developer-first API startup with a mission to deeply connect financial systems with the wider world. We provide an API which allows third-party apps and websites to interact with their user's bank accounts in ways that unlocks the ability for companies across Africa to build innovative technology products quickly.
Creating innovative financial products is incredibly difficult today, and we believe that unlocking the way people interact with their finances starts with enabling developers with the tools and infrastructure needed to execute on their vision.
With highly technical products, Stitch is looking to hire a Solutions Architect to build out a function responsible for ensuring Stitch’s products solve customers’ various business needs, as well as guiding the implementation and onboarding process for integrations.
This is a great role for those that want to architect and build developer first solutions. You will also have the opportunity to be exposed to/work with developers across most of the fintechs in South Africa and globally.
The ideal candidate will have experience in customer-facing engineering or product teams, and will be comfortable partnering closely with Account Executives or other salespeople to break down highly technical products to prospective customers’ teams in a transparent and compelling way.
In addition, the Solutions Architect will play a role in assisting with onboarding customers across all acquisition channels, refining the tools and platform (such as our documentation, SDKs, and quickstart guides) for customers of any size, from self-serve to marquee.
Responsibilities
- Develop tools and solutions to improve developer experience (DevX) eg. Docs, IDE’s, SDK’s, plugins and more
- Develop bespoke integrations for key customers using Stitch
- Guide customers through the technical integration process, starting from testing all the way through to go-live
- Answer client technical product questions eg. constraints, requirements, integration stack, recommendations
- Advise technical solutions for prospective and new customers planning to integrate Stitch, including demo’ing and showcasing the product integration process
- Define, produce, and evolve platform and tooling to support smooth integration processes across all acquisition channels and various types of customers
- Lead error management during integration, and answer Stitch related product integration queries (API documents, testing, go-live preparation)
- Perform Quality Assurance reviews (QA) and User Acceptance Testing (UAT) during go-live phases
- Host client integration workshops, code review workshops and check-ins to advise customers on best practices during technical integration process
- Work with our product & engineering teams to translate prospect feedback into meaningful product insights
Requirements
- Bachelor’s degree in Computer Science or equivalent working experience
- Previous customer-facing experience (advantageous: in a technical sales role)
- Ability to quickly understand new technologies and complex concepts quickly (advantageous: a track record of success in financial technology or technology startup)
A snapshot of our current stack [HERE]
- Typescript
- Kubernetes
- Node.js
- Puppeteer
- GraphQL
- React
- Next.js
- Nact (actor model)
- IdentityServer4 (dotnet core)
- PostgreSQL
- Github & Github Actions
Benefits & Perks
🏖️ Remote-friendly Work
We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce. We cater to equitable employee experiences for both in-office and remote team members. We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits. While we facilitate remote work, we also see the value in bringing the full team together in person from time to time.
🎨 Stock Ownership
We believe in the power of ownership. That's why every team member becomes a part-owner of Stitch. Our employee stock ownership plan ensures that when the company thrives, you do too.
⏰ Time Off
Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work. It also helps you manage your energy better. In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team.
📚 Learning & Development Fund
We are committed to the professional growth of our team. Each year, we allocate $3,000 per team member for learning and development, supporting a culture of continuous improvement and skill enhancement.
🩺 Health Insurance Contribution
Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions.
💻 Equipment
To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch.
💜 Employee Assistance Programmes
We care about the well-being of our team. Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life. Whether it's counselling, advice, or support services, we're here to help every step of the way.
Other notable benefits and perks
Celebrations for important life and work milestones
Daily team lunches in the Cape Town office
Annual work retreats
New starter dinners
Frequent team and company events
Compliance with POPIA
Our processing of your Personal Information is subject to, and in compliance with, the provisions of POPIA.
Privacy and security of your information
We will process your information only on instructions from you, which we are deemed to have received when you submit information on our website. We will maintain the confidentiality and security of such information per the standards contained in the POPIA, which requires us to adopt reasonable safeguards to protect the integrity and confidentiality of such information from unauthorized access, loss or destruction.
