About Stitch
Stitch is a payments infrastructure company on a mission to make it easier for enterprise businesses to connect to the financial system and build better experiences for their customers.
We are expanding the team to enable Stitch to broaden our product offering and extend our geographical footprint.
The Systems Administrator uses their technical expertise to perform day-to-day maintenance and repairs, which includes computer installations and upgrades, security maintenance, routine automation, and technical support for Stitch’s employees. The Systems Administrator reports to the Director of Security and Infrastructure.
Department
IT
Reporting line
Director of Security and Infrastructure
Location
Cape Town (in office)
Key Responsibilities
- Responsible for the maintenance, configuration, and reliable operation of IT systems
- Administration of endpoint device management and security agents
- Ensure endpoints are updated with security patches
- Troubleshoot hardware and software errors by assessing the impact of issues, prioritizing problems, running diagnostics, documenting problems and resolutions, and prioritising problems.
- Perform internal desktop and helpdesk support
- Create and maintain a scalable enterprise access system, and become team members' go-to point of contact for access requirements and issues
- Full endpoint life cycle management for all user devices from onboarding to offboarding
- Responsible for seamless on-site office and events networking
- Contribute to fulfilling PCI and ISO27001 certification security requirements
Requirements
- Degree/Diploma or equivalent working experience
- Minimum of 3 years working as a systems administrator
- Willingness to learn and find your own answers
- Understanding of secure configuration
- Windows and/or macOS experience
- Working knowledge of networking protocols
Benefits & Perks
🏖️ Remote-friendly Work
We recognise and value the importance of enabling remote work and maintaining a globally distributed workforce. We cater to equitable employee experiences for both in-office and remote team members. We remain conscientious about ensuring a level playing field, especially around team events, business meeting practices, and office-driven benefits. While we facilitate remote work, we also see the value in bringing the full team together in person from time to time.
🎨 Stock Ownership
We believe in the power of ownership. That's why every team member becomes a part-owner of Stitch. Our employee stock ownership plan ensures that when the company thrives, you do too.
⏰ Time Off
Taking time off from work is critical to ensure that you can take necessary breaks and have time for important life events outside of work. It also helps you manage your energy better. In line with this, we provide a generous annual leave policy, along with supportive family responsibility, parental, study, and long-tenure sabbatical leave options, designed to accommodate the diverse needs of our team.
📚 Learning & Development Fund
We are committed to the professional growth of our team. Each year, we allocate $3,000 per team member for learning and development, supporting a culture of continuous improvement and skill enhancement.
🩺 Health Insurance Contribution
Recognising the importance of health and well-being, we contribute to health insurance for all team members and provide group health insurance schemes in certain jurisdictions.
💻 Equipment
To ensure our team has the tools they need, new members receive a brand-new Mac laptop along with the necessary peripheral equipment upon joining Stitch.
💜 Employee Assistance Programmes
We care about the well-being of our team. Our Employee Assistance Programmes provide you with the necessary resources and support to not only excel in your job but also to thrive in your personal life. Whether it's counselling, advice, or support services, we're here to help every step of the way.
Other notable benefits and perks
Celebrations for important life and work milestones
Daily team lunches in the Cape Town office
Annual work retreats
New starter dinners
Frequent team and company events
Compliance with POPIA
Our processing of your Personal Information is subject to, and in compliance with, the provisions of POPIA.
Privacy and security of your information
We will process your information only on instructions from you, which we are deemed to have received when you submit information on our website. We will maintain the confidentiality and security of such information per the standards contained in the POPIA, which requires us to adopt reasonable safeguards to protect the integrity and confidentiality of such information from unauthorized access, loss or destruction.
