It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
We're looking for someone who:
- Proven experience in workforce management, particularly within the iGaming or related digital entertainment industries.
- Strong analytical skills and proficiency with advanced workforce management software and tools.
- Demonstrated leadership abilities with a track record of managing large, outsourced teams effectively.
- Excellent interpersonal and communication skills, capable of working closely with both internal stakeholders and external BPO partners.
- A thorough understanding of the iGaming industry’s compliance and regulatory environment is preferred.
What you'll be doing:
- Oversee the scheduling and resource allocation for an outsourced customer support team, ensuring operational efficiency and effectiveness.
- Develop and execute advanced workforce management strategies to meet the dynamic needs of the iGaming industry.
- Analyze performance metrics from BPO partners to drive data-driven decisions that improve workforce productivity and service quality.
- Work closely with the Head of Customer Service to manage headcount effectively, ensuring it aligns with business needs, including the training and development of outsourced staff.
- Monitor industry trends, events, and campaign calendars, including sports events, to ensure optimal use of headcount.
- Serve as a liaison between the company and BPO partners, facilitating communication and the implementation of best practices in workforce management.
About us:
We are a tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
Our group is present in 10 countries, in terms of operations or tech hubs, with the most important markets being Romania, Belgium, and Poland.
The Superbet team gathers more than 4.500 people, acting as the major driving force behind our success.
Tech-powered global entertainment platform
At Superbet, technology and innovation are at the heart of everything we do. Our tech hubs in Zagreb, London, and Bucharest are focused on developing the best proprietary technology, innovative products, and new ways to engage with our passionate customer base.
Following record-breaking years for the Group, we are moving ever closer to our goal of exciting the world. Our plans are big - expanding our presence in Central and Eastern Europe and creating a unique experience for our customers.
Our Credentials
The world's largest private equity fund, Blackstone Inc., recognized our vision. That's why we received a strategic investment of 175 million euros in 2019.
As leaders in compliance and best practices, we are members of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
