It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
Join our dynamic team as a Prematch Trading Ops Specialist, where you will play a critical role in ensuring the accuracy and efficiency of our sportsbook offerings. This position is ideal for someone with a keen eye for detail and a passion for sports, eager to influence the seamless operation of prematch trading activities.
We're looking for someone who has:
- Excellent written and verbal communication skills with fluent English;
- Passion for sports and knowledge about sports;
- A keen learner and someone who is always striving to improve;
- Proven experience in sportsbook operations or a similar role;
- Strong analytical skills and attention to detail;
- Excellent communication and interpersonal skills;
- Ability to work independently and as part of a team;
- Proficient in using sports betting platforms and tools, such as Bet Radar.
What you'll be doing:
- Conducting thorough research and validation of entity data using both internal and external data sources;
- Accurately input event results into our system to ensure timely client payouts;
- Promptly and accurately settle markets and resolve discrepancies as required;
- Engage in the manual resettlement of events due to discrepancies between provided feeds and our internal rules;
- Address customer service inquiries and resolve issues independently or in collaboration with senior staff and the offer team;
- Generate incident reports for potential regulatory complaints and provide additional information as needed;
- Proactively communicate with the offer team about customer requests for adding events or special markets;
- Conduct regular checks and manage sports fixtures across various platforms, ensuring accuracy and synchronization with associated data feeds;
- Monitor and adjust pre-match feeds, templates, and print offerings to ensure consistency and quality across all platforms;
- Work closely with providers and developers to manage and resolve fixture-related issues;
- Regularly update and maintain the accuracy of event information, ensuring comprehensive coverage of all relevant sports events.
About us:
Superbet is a tech & entertainment company founded in 2008, with the mission of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
The Group is present in 12 countries, in terms of operations or tech hubs, with the most important markets being Romania, Poland, Belgium, Serbia and Brazil.
In 2019, Superbet received €175 million strategic investment from Blackstone Inc., the world's largest private equity fund, to drive business growth and scalability.
As leaders in compliance and best practices, Superbet Group is member of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
