It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
We are looking for someone who:
- Has excellent written and oral communication skills in Polish;
- Is customer-oriented and has the ability to adapt/respond to different types of characters;
- Has good computer skills;
- Proves high attention to detail;
- Has the ability to work under stressful and testing situations with customers;
- Has experience in customer service or customer-facing roles.
What you'll be doing:
- Responding promptly to customer inquiries;
- Communicating with customers through various channels;
- Acknowledging and resolving customer complaints;
- Troubleshooting common issues with a product or service;
- Knowing our products inside and out so that you can answer questions;
- Keeping records of customer interactions, comments, and complaints;
- Ensure customer satisfaction and provide professional customer support;
- Maintaining a positive, empathetic, and professional attitude toward customers at the all times.
*This position require working shifts
About us:
We are a tech & entertainment company founded in 2008, with a dream of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
Our group is present in 10 countries, in terms of operations or tech hubs, with the most important markets being Romania, Belgium, and Poland.
The Superbet team gathers more than 4.500 people, acting as the major driving force behind our success.
Tech-powered global entertainment platform
At Superbet, technology and innovation are at the heart of everything we do. Our tech hubs in Zagreb, London, and Bucharest are focused on developing the best proprietary technology, innovative products, and new ways to engage with our passionate customer base.
Following record-breaking years for the Group, we are moving ever closer to our goal of exciting the world. Our plans are big - expanding our presence in Central and Eastern Europe and creating a unique experience for our customers.
Our Credentials
The world's largest private equity fund, Blackstone Inc., recognized our vision. That's why we received a strategic investment of 175 million euros in 2019.
As leaders in compliance and best practices, we are members of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
