It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
Think of data. The power that it has and what you could do with it. Imagine the gambling environment with millions of transactions per day. Explore the betting behavior of customers. Imagine that what you create, and the insights you provide, will be used by the whole company. This is just the start as we are on a mission to excite the world! Sounds interesting?
We're looking for someone who:
- Is eager to try our “buffet” of data involving data mining, data analysis, data comm (visualization and presentation);
- Will be part of the Business Markets Data Insights team and assist on the analysis and reporting of customer support performance and voice of customers to support strategic decision-making and planning within the business;
- Knows how to identify data patterns and trends from available information sources in order to produce ideas and solutions;
- Knows how to squeeze information from business users to find out the last detail about their needs;
- Has solid experience with analyzing large samples of data – SQL basic knowledge is a must;
- Knows Customer Support from a previous role or from punter’s perspective;
Bonus points if you are:
- Familiar with Tableau;
- Familiar with Zendesk and the betting industry'
- Statistics Knowledge;
What you'll be doing?
- Analyze complex data sets and processes to understand, identify and monitor key factors;
- Perform detailed analysis, and provide observations, insights and conclusions on the analyses and recommend solutions;
- Retrieve data from large databases using SQL queries and present it with PowerPoint or Tableau Software;
- Implement proposed solutions or collaborate with Customer Support teams for developing or actioning on them;
- Create, run and investigate various analytical reports on voice of customer patterns or complaints assessments that can be used by different stakeholders across the group;
What do we offer?
- Knowledge-sharing culture;
- Use of the latest technologies and tools;
- Personal development budget;
- Flexible working hours;
- Hybrid work model;
- State-of-the-art offices;
- Open annual leave policy;
- Additional health care Insurance;
- Travel opportunities;
About us:
Superbet is a tech & entertainment company founded in 2008, with the mission of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
The Group is present in 12 countries, in terms of operations or tech hubs, with the most important markets being Romania, Poland, Belgium, Serbia and Brazil.
In 2019, Superbet received €175 million strategic investment from Blackstone Inc., the world's largest private equity fund, to drive business growth and scalability.
As leaders in compliance and best practices, Superbet Group is member of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
