It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.

What you'll be doing?

  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Troubleshooting common issues with a product or service
  • Knowing our products inside and out so that you can answer questions.
  • Keeping records of customer interactions, comments, and complaints.
  • Ensure customer satisfaction and provide professional customer support.
  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.

We're looking for someone who:

  • Proves excellent written and oral communication skills.
  • Has customer orientation and ability to adapt/respond to different types of characters.
  • Has good computers skills.
  • Proves high attention to details.
  • Has the ability to work under stressful and testing situations with customers.
  • Has experience in customer service or customer facing roles

About us:

Superbet is a tech & entertainment company founded in 2008, with the mission of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.

The Group is present in 12 countries, in terms of operations or tech hubs, with the most important markets being Romania, Poland, Belgium, Serbia and Brazil. 

In 2019, Superbet received €175 million strategic investment from Blackstone Inc., the world's largest private equity fund, to drive business growth and scalability. 

As leaders in compliance and best practices, Superbet Group is member of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).

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