It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
The Anti-fraud, Payments & Risk (APR) Manager should have a minimum of 3 years’ experience managing medium-to-large operations teams in the iGaming industry working in payments, fraud and KYC.
This exciting role has a mandate to lead our payment, KYC and fraud operations team in Brazil, driving operational efficiency, process improvements and playing a key role in shaping our forward-looking product roadmap. This is a high-impact, high-visibility role – we are looking for a Superstar to help drive our rapidly growing Brazilian Operation forward!
We are looking for someone who :
- Has 5+ years’ experience across Anti-fraud, Payments & Risk in the online gambling industry;
- Has minimum 3 years’ management experience leading operational team;
- Has a strong knowledge of the payments and fraud landscape including emerging trends, global APM’s and new technologies;
- Has a demonstrated history of delivering impact through strong leadership, problem solving and proactivity;
- Thinks in a structured way about problems and looks to drive improvements to our ways of working, processes, product and overall customer experience;
- Is Fluent in English;
- Has a hands-on approach with a proactive attitude;
What you'll be doing:
- Lead and develop the team of APR analysts, including coaching, training, 121s and work schedules;
- Refine and deliver new operational processes and procedures for the team, ensuring they have the knowledge and resources to deliver against their day-to-day responsibilities;
- Identify opportunities to improve our operational efficiency, customer KPIs, and product capabilities;
- Influence stakeholders across product, analytics, marketing and commercial to deliver new APR processes and products and improved customer experience;
- Ensure the business is operationally aligned with the requirements put forth by the regulatory bodies as well as applicable laws with respect to AML/CFT;
- Be a key decision-maker in complex or challenging investigations, ensuring any potential risk to the business is mitigated effectively and swiftly;
- Ensure errors and bugs in the system are identified, prioritized, and reported to the respective technical teams effectively;
About us:
Superbet is a tech & entertainment company founded in 2008, with the mission of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
The Group is present in 12 countries, in terms of operations or tech hubs, with the most important markets being Romania, Poland, Belgium, Serbia and Brazil.
In 2019, Superbet received €175 million strategic investment from Blackstone Inc., the world's largest private equity fund, to drive business growth and scalability.
As leaders in compliance and best practices, Superbet Group is member of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
