It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
We're looking for someone who:
- Is fluent in English with confidence in oral, written, and reading communication;
- Has great organizational skills with the ability to prioritize and meet deadlines;
- Has excellent attention to detail with the ability to manage and maintain large datasets accurately;
- Has excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams;
- Is self-motivated and proactive, with the ability to work independently and as part of a team;
- Has the ability to adapt to changing requirements and work in a fast-paced, dynamic environment;
- Proves knowledge of Microsoft Office suite, especially Excel;
- Has experience working with CRM systems, preferably in an operational role is a plus but not mandatory;
- Experience working with CRM tools is a plus.
What you'll be doing:
- Manage the day-to-day operational activities in the CRM calendar based on stakeholders’ proposals;
- Ensure the execution and deliverability of emails, push notifications, inbox messages and SMS;
- Collaborate with CRM managers to define and document CRM processes, workflows, and standard operating procedures;
- Monitor and escalate any technical issues or system errors encountered in daily activities, serving as the main point of contact for CRM-related inquiries and support;
- Assist and follow up with the Customer Support team on any issues that may arise;
- Collaborate with cross-functional teams to identify and document business requirements and translate them into CRM functionalities;
- Contribute to improving bonus and CRM tools;
- Ensure bonus and campaign mechanics testing.
About us:
Superbet is a tech & entertainment company founded in 2008, with the mission of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
The Group is present in 12 countries, in terms of operations or tech hubs, with the most important markets being Romania, Poland, Belgium, Serbia and Brazil.
In 2019, Superbet received €175 million strategic investment from Blackstone Inc., the world's largest private equity fund, to drive business growth and scalability.
As leaders in compliance and best practices, Superbet Group is member of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
