It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
We are looking for a highly organized and detail-oriented Senior CRM Operations Executive to join our team. As a Senior CRM Operations Executive, you will play a crucial role in managing and maintaining our customer relationship management (CRM) system, ensuring its smooth operations, and supporting the needs of the business.
You will work closely with cross-functional teams to assess our CRM requirements and continuously optimize our processes to enhance customer satisfaction.
We are looking for someone who:
- Has 2+ years of experience in CRM management, or a similar role
- Ias a native Romanian speaker with English at a business proficient level
- Has strong analytical skills with experience in data segmentation and reporting tools (e.g., Tableau, Power BI)
- Has the ability to effectively communicate with stakeholders and collaborate across teams
- Is eager to drive continuous improvement, flexible to challenge issues/opportunities
- Has good organizational and prioritization skills, able to communicate project status effectively
- Has a flexible attitude and is responsive to accommodate last-minute requests
- Is enthusiast, creative, and motivated to achieve goals beyond what is required
- Has the ability to work well in a team and demonstrate strong ownership of all work-related areas
- Understanding of betting products, services, and customer engagement strategies would be a plus
What you'll be doing:
- Plan and execute multi-channel CRM campaigns (email, SMS, inbox, social media)
- Manage the end-to-end campaign process, including testing, setup, execution, and performance tracking
- Manage end-to-end bonusing process, including testing, setting and execution
- Monitor campaign performance and provide actionable insights
- Ensure compliance with local regulations and legislation to manage risks effectivel
- Contributes in improving bonus and CRM tools
- Prepares weekly reports regarding activities performed and challenges encountered
- Tests and provides feedback for the development of new features proposed by the development teams
- Ensure data integrity and adherence to data privacy regulations (e.g., GDPR)
About us:
Superbet is a tech & entertainment company founded in 2008, with the mission of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
The Group is present in 12 countries, in terms of operations or tech hubs, with the most important markets being Romania, Poland, Belgium, Serbia and Brazil.
In 2019, Superbet received €175 million strategic investment from Blackstone Inc., the world's largest private equity fund, to drive business growth and scalability.
As leaders in compliance and best practices, Superbet Group is member of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
