It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
Job Summary
Superbet is looking for a passionate Customer Engagement Analyst to help us maintain our commitment to customer excellence. This versatile role will involve managing customer feedback across Reclame Aqui, Procon, and social media (SoMe), as well as taking part in internal escalation processes (Tier 2). It’s an exciting opportunity for someone eager to grow, communicate effectively, and be part of a fast-paced environment. You will work across multiple departments, dive into trend analysis, and contribute to the company’s customer engagement strategy.
Key Responsibilities
- Manage and respond to customer feedback across Reclame Aqui, Procon, and social media channels (SoMe).
- Participate in internal escalation processes (Tier 2) to resolve more complex customer issues.
- Analyze customer feedback trends and generate insightful reports to identify key issues and opportunities.
- Collaborate with internal teams to improve customer support strategies and resolve customer concerns.
- Help maintain Superbet's reputation by addressing issues proactively and ensuring top-notch customer service.
- Contribute to a customer-first culture and collaborate on initiatives that elevate customer experience across the company.
What We’re Looking For
- Entry-level position, though candidates with some experience in customer service processes, particularly in digital support - are highly encouraged to apply.
- A communications background is ideal, whether in customer service, support operations, or similar fields. Strong communication skills are essential.
- Intermediate English level is required for this role.
- A passion for growth. This is your chance to join an international company where your career can take off!
- Experience with customer service tools (Zendesk, CRM systems) is a plus.
- Some experience in digital support and customer service processes is desirable.
- Versatility and a proactive, detail-oriented, and customer-focused mindset are key for this role.
About us:
Superbet is a tech & entertainment company founded in 2008, with the mission of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
The Group is present in 12 countries, in terms of operations or tech hubs, with the most important markets being Romania, Poland, Belgium, Serbia and Brazil.
In 2019, Superbet received €175 million strategic investment from Blackstone Inc., the world's largest private equity fund, to drive business growth and scalability.
As leaders in compliance and best practices, Superbet Group is member of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
