It’s an exciting time to join Superbet, we’re entering new markets, developing new technologies, and moving step by step towards our goal of exciting the world. As our business grows, the number of exciting people initiatives grows with it, and we’re looking for a new colleague to partner with our team to bring these to life.
What you'll be doing?
- Managing inbound and/or outbound calls and/or emails, live chat;
- Answering questions and providing solutions/alternatives to issues;
- Keeping records of all customer conversations on the call center database;
- Building sustainable customer relationships;
- Building product knowledge;
- Meeting daily personal/team qualitative and quantitative targets, and achieve all service, productivity and quality objectives;
- Attending training sessions to continuously improve knowledge and performance;
- Managing social media and third-party review sites;
- Cooperate with related departments with the goal of achieving excellent business outcomes;
We're looking for someone who:
- Strong active listening skill and verbal communication;
- Good organisational and prioritisation skills;
- Eager to drive continuous improvement, flexible to challenge issues/opportunities;
- Detail-oriented;
- Ability to multitask, and manage time;
- Friendly/empathetic;
- College degree;
- Previous experience in a call center or customer support role;
- Basic knowledge of Microsoft Office Suite;
- Medium English language skills;
- Excellent Serbian language skills.
Bonus points if you are:
- Previous work in an international environment.
What do we offer?
- Knowledge-sharing culture;
- Competitive salary and bonuses.
About us:
Superbet is a tech & entertainment company founded in 2008, with the mission of bringing exciting, technology-powered entertainment in sports & gaming to millions of customers around the world.
The Group is present in 12 countries, in terms of operations or tech hubs, with the most important markets being Romania, Poland, Belgium, Serbia and Brazil.
In 2019, Superbet received €175 million strategic investment from Blackstone Inc., the world's largest private equity fund, to drive business growth and scalability.
As leaders in compliance and best practices, Superbet Group is member of the International Betting Integrity Association (IBIA) and the only company which has won four times the Best Sports Betting Operator in CEE award at the Central and Eastern European Gaming Conference (CEEGC).
